Jaqueline Alvarado
Wind Gap,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/ Patient Service Representative
Valley Health Partners
Easton, PA
02.2025 - Current
- Efficiently coordinated patient and healthcare provider appointments.
- Managed scheduling conflicts to optimize resource allocation and minimize delays.
- Collaborate with cross-functional teams to anticipate potential scheduling challenges, proactively address them, and mitigate issues to avoid delays.
- Handled day-to-day inquiries regarding scheduling, demonstrating excellent communication and problem-solving skills.
- Greeted and assisted patients in multiple departments, ensuring a welcoming and supportive environment.
- Managed patient scheduling across various medical departments, coordinating appointments, rescheduling, and confirming visit details.
- Facilitated the collection of patient information, ensuring accurate and timely data entry into electronic health records (EHR) systems.
- Verified insurance information, processed co-payments, and explained billing procedures to patients.
- Served as the primary point of contact for patients, addressing inquiries, resolving concerns, and providing guidance on department-specific services.
- Assist with patient check-in and check-out procedures, ensuring compliance with confidentiality and HIPAA regulations.
- Manage patient referrals between departments, ensuring timely processing and follow-up on tests, consultations, and procedures.
- Contributed to improving patient satisfaction scores by providing exceptional service and addressing patient needs effectively.
- Developed scheduling templates to streamline workflow processes across departments.
- Created and maintained employee schedules to ensure adequate staffing levels
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Streamlined communication channels to ensure that timely updates and changes to schedules were disseminated efficiently.
- Educated patients on health programs and resources available through the organization.
Practice Coordinator
Lehigh Valley Network Pediatrics
Easton, PA
05.2023 - 12.2024
- Coordinated daily operations for a pediatric practice to ensure efficient workflow and communication between patients and healthcare providers.
- Managed appointment scheduling to optimize patient access and reduce wait times.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Managed patient scheduling, verified insurance coverage, and provided detailed instructions on necessary paperwork.
- Served as a liaison between the practice and third-party payers when resolving issues related to reimbursement or claims denials.
- Tracked patient referrals from outside sources, ensuring they are processed according to established protocols.
- Created and implemented policies and procedures for effective practice management.
- Coordinated financial operations, budgeting, accounting, expenses, and financial reporting tasks.
- Consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Acted as the primary point of contact for clients, vendors, and internal teams, resolving issues and ensuring effective communication.
- Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner, and in accordance with standardized work processes.
- Supported HR functions, including recruitment, onboarding, and payroll processing for site and office staff.
- Coordinated office activities, including scheduling meetings, handling correspondence, and organizing project documentation.
- Analyzed financial activities of the department to share budgetary input with managers.
Office Coordinator / Certified Medical Assistant
St Luke's South Bethlehem Family Practice
Bethlehem, PA
05.2019 - 05.2023
- Performed monthly quality measure meetings with the team to ensure the office is following guidelines to meet the quality measures set for the department.
- Supervised and coordinated on-site teams, subcontractors, and vendors to ensure an efficient workflow.
- Ensured that patients were scheduled to receive medications and vaccines per provider orders.
- Issued work schedules, duty assignments, and deadlines for office, or administrative staff.
- Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks, and inventory forms.
- Ensured compliance with healthcare regulations, industry standards, and best practices to maintain practice accreditation and licensure.
- Maintained office supplies inventory by checking stock to determine inventory levels, anticipating needed supplies, evaluating new office products, and placing and expediting orders for supplies.
Certified Medical Assistant
Coordinated Health Hospital
Bethlehem, PA
04.2017 - 05.2019
- Demonstrate exceptional customer service and interacts effectively with physicians, patients, Residents, visitors, and staff.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Surgery Scheduler/Certified Medical Assistant
St Luke's Southside Medical Center
Bethlehem, PA
11.2014 - 04.2017
- Knowledge in procedure scheduling for General Surgery, ENT, Podiatry, Colonoscopy, EGD.
- Assist Physicians with surgical and diagnostic procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained client medical history, including medication information, symptoms and allergies.
- Perform EKG, Injections, Procedures.
- Experience in many specialties including but not limited to Dermatology, Podiatry, General.
- Oriented and trained in Internal Medicine, Vascular, Colon Rectal, Rheumatology, Cardiology, General Surgery.
Medical Assistant/ Surgical Tech
College Heights Endoscopy Center
Allentown, PA
04.2014 - 11.2014
- Reviewed all medical files interviewed patients for any medical updates.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Collect and prepare specimens for cytology, microbiology, and pathology.
- Ordered and maintained accurate count of office supplies for department needs.
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
- Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
- Set up endoscopy suites with equipment and supplies needed for procedures.
Medical Assistant
Columbia University(Pediatrics)
New York, NY
01.2010 - 05.2013
- Assist physicians with patient care and procedures, including venipuncture.
- Prepare and label specimens with required data.
- Coordinate patient flow with the physician and the medical secretary.
- Assist the physician in the exam room with patient treatment and procedures.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Assisted with pre-operative preparation of patients, including providing instructions about post-operative care plans.
- Collected, labeled, and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted back office patient processes to reduce office wait times.
Medical Assistant, Phlebotomist
St Francis Hospital
Roslyn, NY
07.2007 - 04.2010
- Interacted effectively with patients, families, staff, and other hospital department staff to deliver a high level of customer service and teamwork.
- Administered injections, medications, and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, and managed patient flow, while greeting visitors in a professional manner.
- Educated patients about medications, procedures and physician's instructions.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to hospital policies and regulations, ensuring compliance with standards.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Education
B.S. - Business Administration
Southern New Hampshire University
Associates - Health Science
Northampton Community College
Bethlehem, PAHigh School Diploma -
Queens Vocational and Technical High School
Long Island, New YorkMedical Assistant
The New York School for Medical and Dental Assistants
Long Island City, NYSkills
- Deadline oriented
- Medical billing and coding
- Referral coordination
- Office administration
- Strong work ethic
- Administrative support
- Electronic health records
- Insurance verification
- Verbal and written communication
Certification
- First Aid/CPR Certified
- Phlebotomy
- NCCT Medical Assistant
Timeline
Scheduling Coordinator/ Patient Service Representative
Valley Health Partners
02.2025 - Current
Practice Coordinator
Lehigh Valley Network Pediatrics
05.2023 - 12.2024
Office Coordinator / Certified Medical Assistant
St Luke's South Bethlehem Family Practice
05.2019 - 05.2023
Certified Medical Assistant
Coordinated Health Hospital
04.2017 - 05.2019
Surgery Scheduler/Certified Medical Assistant
St Luke's Southside Medical Center
11.2014 - 04.2017
Medical Assistant/ Surgical Tech
College Heights Endoscopy Center
04.2014 - 11.2014
Medical Assistant
Columbia University(Pediatrics)
01.2010 - 05.2013
Medical Assistant, Phlebotomist
St Francis Hospital
07.2007 - 04.2010
B.S. - Business Administration
Southern New Hampshire University
Associates - Health Science
Northampton Community College
High School Diploma -
Queens Vocational and Technical High School
Medical Assistant
The New York School for Medical and Dental Assistants