Jaqueline Borrego
Denver ,CO
Summary
I have been in the work field for many years now, I have learned many different things throughout the years, I am bilingual I speak English and Spanish. I am very aware of the hospital setting, I interact with physicians and registered nurses on a daily basis. I really do enjoy helping people
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Receptionist
HCA HealthOne Swedish Family Medicine
Denver, CO
02.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient information and maintained accurate medical records in electronic systems.
- Assisted patients with inquiries, providing excellent customer service in a fast-paced environment.
- Coordinated insurance verification and billing processes to ensure compliance with policies.
- Developed and maintained positive relationships with patients, fostering a welcoming atmosphere.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Food and Nutrition Supervisor
HCA HealthOneSwedish Medical Center
Denver, CO
04.2023 - 02.2025
- Developed and implemented nutrition programs to enhance patient dietary compliance.
- Collaborated with healthcare teams to assess and adjust individual nutritional plans.
- Trained staff on food safety protocols and proper handling techniques.
- Monitored inventory levels for food supplies, ensuring consistency in quality and availability.
- Conducted regular audits of meal preparation processes to maintain compliance with health regulations.
- Led initiatives to improve patient satisfaction scores related to meal services and nutrition education.
- Assisted in menu planning, incorporating seasonal ingredients for maximum freshness and taste appeal.
Manager
Chick-Fil-A Restaurant
03.2018 - 08.2023
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented new inventory management systems to streamline stock control processes.
- Developed training materials for staff onboarding, improving consistency in service delivery.
- Analyzed customer feedback to identify areas for improvement in the dining experience.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Elder Caregiver
Libby Bortz Assistant Living
05.2023 - 08.2023
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored health status and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident areas, promoting a hygienic environment.
- Developed positive relationships with residents, enhancing overall well-being and engagement.
- Advocated for residents' needs, fostering a compassionate and responsive care atmosphere.
Cashier
McDonald’s
02.2015 - 05.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Collaborated with team members to streamline workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Catering Services
Calista’s Catering
Denver, CO
07.2014 - 01.2015
- Increased revenue generation by expanding catering services for special events and meetings held at the convention center
- Collaborated with event planners to ensure seamless coordination of catering services for memorable wedding experiences.
- Coordinated catering services for company functions while adhering to budget constraints without sacrificing event quality or guest satisfaction levels.
Education
High School Diploma -
Kunsmiller Creative Arts Academy
Denver, CO05.2018
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Documentation
- Insurance verifications
- Customer service
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Flexible schedule
- Staff leadership
- BLS certified
Certification
BLS certified
Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
HCA HealthOne Swedish Family Medicine
02.2025 - Current
Elder Caregiver
Libby Bortz Assistant Living
05.2023 - 08.2023
Food and Nutrition Supervisor
HCA HealthOneSwedish Medical Center
04.2023 - 02.2025
Manager
Chick-Fil-A Restaurant
03.2018 - 08.2023
Cashier
McDonald’s
02.2015 - 05.2018
Catering Services
Calista’s Catering
07.2014 - 01.2015
High School Diploma -
Kunsmiller Creative Arts Academy