Jaqueline Santiago
Wendover
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Front Desk Clerk
Nugget Hotel and Casino
West Wendover
09.2023 - Current
- Greeting guests warmly and managed check-in and check-out processes.
- Answering phone calls and responded to guest inquiries promptly.
- Maintaining accurate records of room availability and reservations.
- Processed payments and handled cash transactions securely.
- Resolved guest complaints effectively to enhance satisfaction levels.
- Utilized hotel management software for booking and scheduling tasks.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeting incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Answering phone calls and responded to guest inquiries promptly.
Substitute Teacher
Elko County School District
West Wendover
08.2022 - Current
- Delivering engaging lessons across various subjects to diverse student groups.
- Managing classroom behavior and maintained a positive learning environment.
- Collaborated with regular teachers to prepare lesson plans and materials.
- Adapting teaching methods to accommodate different learning styles and abilities.
- Assisting students with individualized learning needs and support strategies.
- Implementing school policies and procedures to ensure safety and discipline.
- Communicating effectively with parents regarding student progress and concerns.
Education
West Wendover High School
West Wendover, NVSkills
- Guest relations
- Reservation management
- Payment processing
- Hotel software utilization
Languages
Spanish
Full Professional
Timeline
Front Desk Clerk
Nugget Hotel and Casino
09.2023 - Current
Substitute Teacher
Elko County School District
08.2022 - Current
West Wendover High School