Jaquelyn Mikrut
Lansing,IL
Summary
Leadership has always been my calling since I was a teenage. Now as an adult, I am proud of my accomplishments with the teams that I have been apart of. Mentoring, training, organization, communication are all strong attributes. I have always told myself "strive for the top" and I've done exactly that. I am dedicated, hard working, head strong and determined to achieve my goals that I set for myself and push others to achieve their own at the same time. Passionate is definitely the word best to describe me.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Enforced company policies and regulations with employees.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained professional, organized, and safe environment for employees and patrons.
Shift Leader
Cold Stone Creamery
09.2018 - 09.2019
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Distributed necessary tasks and duties during each shift.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Prepared the best quality food items to the customers satisfaction.
- Creating a well-rounded environment for the team, so no one would dread coming to work.
Education
No Degree - Physical Therapy (Pre-Physical Therapy)
South Suburban College of Cook County
South Holland, ILNo Degree - Physical Therapy (Pre-Physical Therapy)
Prairie State College
Chicago Heights, ILHigh School Diploma -
Thorton Fractional South High School
Lansing, IL05.2017
Skills
- Employee Coaching and Mentoring
- Reading Comprehension
- Encouraging Others
- Operational Excellence
- Constructive Feedback
- Guest Satisfaction
- Motivational Leadership
- Employee Performance Monitoring
- Team Member Motivation
- Strategic Planning
- Daily Cash Management
Timeline
Shift Supervisor
Starbucks
10.2019 - Current
Shift Leader
Cold Stone Creamery
09.2018 - 09.2019
No Degree - Physical Therapy (Pre-Physical Therapy)
South Suburban College of Cook County
No Degree - Physical Therapy (Pre-Physical Therapy)
Prairie State College
High School Diploma -
Thorton Fractional South High School
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