Jaquelyn Ripley
Atascadero,CA
Summary
To join a growing corporation that pride themselves on excellent service and a great team environment. Where employees are given ample opportunities to succeed in the area they work. I’m a results driven management professional specializing in management of retail locations. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Perfect Union
01.2020 - 01.2023
- Worked with DCC auditors, EasyWaste, and local law enforcement to ensure our store was operating at its full capacity.
- Assisted with coordinating and conducted interviews, and was responsible for onboarding new employees.
- Addressed customer complaints quickly and professionally, resolving issues to maintain positive relationships with patients.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted in performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage by providing excellent customer service and adherence to store protocol.
- Reconciled daily sales to balance and log day to day revenue.
- Set effective staff schedules based on forecasted customer levels, individual employee needs, and store needs.
- Data Entry and created customer files.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by creating healthy environments focused on mutual success.
Supervisor
Beach Hut Deli
07.2018 - 10.2020
- Regularly supervised a crew of 3+ employees
- Managed day to day operations such as prep, bookkeeping, inventory counts, employee breaks, and customer service
- Consistently achieved sales goals such as meeting daily and weekly sales goals
- Demonstrated excellent people skills in both client (such as brewing company representatives and produce company) and employee relationships.
Bookeeper/Copy and Print Manager
Staples
10.2017 - 04.2018
- Became efficient in microsoft programs such as excel, word, outlook, and power point
- Adobe Lightroom and photoshop as well
- Led a team of 3 in the copy and print center, doing projects such as printing and binding booklets, creating and printing banners and posters, printing photos and cards, and faxing and emailing
- Managed day to day operations such as balancing tills, bookkeeping, filing paperwork, and audits
- Processed deposits on a daily basis
- Processed payments.
Supervisor
Jersey Mike's Subs
12.2015 - 09.2017
- 3 years of supervisory experience
- Regularly supervised a crew of 5+ employees
- Inventory management
- Counted nightly sales and register totals
- Demonstrated excellent customer service skills and helped de-escalate certain situations
- Opened and closed store
- Exceeded sales goals first year of business
- Created work schedules
- Reported to general manager.
Sales Representative
Ulta Beauty
02.2017 - 04.2017
- Inventory replenishment and counts
- Identified sales opportunities and acted on leads
- Averaged a 98% conversion rate
- Provided outstanding customer service and support
- Set up sales appointments with customers.
Customer Service
Subway
01.2015 - 09.2015
- Customer service and support
- Food preparation, followed proper food handling protocol
- CA food service card
- Inventory counts.
Education
High school or equivalent - Education
Liberty High School
Paso Robles, CA01.2017
Skills
- Inventory management and audits
- Vendor relations
- Employee scheduling
- Spanish speaking
- Customer Service
- Food Handling
- Bookkeeping
- Shift Management
- Retail Sales
- Recruiting and Hiring
- Operations management
- Time management
- Office experience
- Communication skills
- Front desk experience
- Account management
- Trustworthy, punctual, and positive
Certification
Non-CDL Class C
Timeline
Store Manager
Perfect Union
01.2020 - 01.2023
Supervisor
Beach Hut Deli
07.2018 - 10.2020
Bookeeper/Copy and Print Manager
Staples
10.2017 - 04.2018
Sales Representative
Ulta Beauty
02.2017 - 04.2017
Supervisor
Jersey Mike's Subs
12.2015 - 09.2017
Customer Service
Subway
01.2015 - 09.2015
High school or equivalent - Education
Liberty High School