Customer Service Cashier
Target
12.2015 - Current
Open To Work
Jaquese Glover
Customer service
Pinson,AL
Timeline
Customer Service Representative
JL Morgan & Associates
03.2015 - 06.2015
Claims Adjuster
State Farm Insurance Inc
05.2014 - 11.2014
Account Representative
Portfolio Recovery Associates
02.2013 - 05.2014
Customer Service Cashier
Target
04.2007 - 03.2013
High School Diploma -
Minor High School
08.2000 - 05.2004
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekPaid sick leaveWork History
Customer Service Cashier
Target
12.2015 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Redeemed coupons to discount purchases.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
JL Morgan & Associates
03.2015 - 06.2015
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Contacted patients to complete surveys regarding hospital care and satisfaction.
Claims Adjuster
State Farm Insurance Inc
05.2014 - 11.2014
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Account Representative
Portfolio Recovery Associates
02.2013 - 05.2014
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Contacted customers to assess satisfaction and current needs.
- Collaborated with other departments to address customer needs and service requests.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Cashier
Target
04.2007 - 03.2013
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
Minor High School
Adamsville, AL 08.2000 - 05.2004
Skills
- Drawer management
- Order coordination
- Check processing
- Stress management
- Attention to detail
- Customer satisfaction
- Telephone management
Summary
Reliable customer service representative offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in specialized areas and flexible with changing business needs.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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