Jaquline Roberts
Huntsville,AL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Alliance Cancer Care
12.2024 - Current
- Coordinated patient scheduling and follow-up appointments to optimize care delivery.
- Managed patient intake processes, ensuring accurate information collection and documentation.
- Facilitated communication between patients and medical staff to enhance service efficiency.
- Assisted in maintaining electronic health records for compliance and accessibility.
- Implemented process improvements that streamlined administrative workflows in the office.
- Collaborated with insurance providers to verify coverage and simplify billing procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Medical Records Specialist
Huntsville Hospital
07.2022 - 02.2025
- Managed electronic health records to ensure accuracy and compliance with regulations.
- Processed patient information requests in a timely manner, enhancing service efficiency.
- Collaborated with healthcare professionals to maintain updated medical documentation standards.
- Implemented quality control measures to improve data accuracy within medical records system.
- Trained new staff on electronic recordkeeping procedures and best practices for data integrity.
- Conducted regular audits of medical records to identify discrepancies and recommend corrective actions.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
PTA President
Morris Elementary School
08.2015 - 05.2020
- Led strategic initiatives to enhance student engagement and academic performance.
- Fostered collaboration among faculty to develop innovative curriculum improvements.
- Oversaw budget management, ensuring resource allocation aligns with educational goals.
- Implemented data-driven decision-making processes to improve school operations and outcomes.
- Developed community partnerships to enrich educational programs and resources available to students.
- Advocated for policies that address diverse student needs and promote inclusivity within the school environment.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Education
General Sciences
Calhoun Community College
Tanner, AL05-2027
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Proficient in Word, Excel, Access, and Outlook
- Office administration
- Policy compliance
- Multitasking
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Devised new program to optimize referrals and scheduling.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
Timeline
Patient Care Coordinator
Alliance Cancer Care
12.2024 - Current
Medical Records Specialist
Huntsville Hospital
07.2022 - 02.2025
PTA President
Morris Elementary School
08.2015 - 05.2020
General Sciences
Calhoun Community College