Jared Kiemele
Joseph,TEXAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Perceptive Premises Technician looking to build upon skills and tackle new responsibilities. Strengths in troubleshooting technical issues with accuracy and speed and providing consistent and quality technical support to over countless customers daily. Responsible, reliable and a true self-starter. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
AT&T Premises Technician
AT&T
Mansfield, TX
08.2013 - Current
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
- Implemented training programs to improve knowledge and skills of new technicians.
Satellite Installation Technician
MasTec
Fort Worth, TX
11.2012 - 08.2013
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Ensured timely completion of projects by managing work schedules effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Shift Leader
Sonic
Temple, TX
01.2012 - 10.2012
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Completed cash and credit card transactions accurately using POS software.
Education
No Degree - Automotive Mechanics
Texas State Technical College - Waco
Waco, TX01.2012
Skills
- Dispute Resolution
- Number-Savvy
- Electrical Wiring
- Customer Service Experience
- Equipment Troubleshooting
- Network Configuration
- Superior Troubleshooting Skills
- Management Experience
- Wireless Networking
- System Maintenance
- Project Management
- Adaptability
- Attention to Detail
- Fiber Optic Splicing
- Problem Solving
- Time Management
- Customer Service
- Safety Compliance
- Technical Support
- Writing Reports
- Vehicle Maintenance
Timeline
AT&T Premises Technician
AT&T
08.2013 - Current
Satellite Installation Technician
MasTec
11.2012 - 08.2013
Shift Leader
Sonic
01.2012 - 10.2012
No Degree - Automotive Mechanics
Texas State Technical College - Waco