JARED PYNDUS
Schaumburg,IL
Summary
Hardworking and reliable Customer Service Agent with a strong ability in multitasking and able to handle strict deadlines in high pressure situations. Offering superb customer service with professionalism and efficiency. Highly organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Customer Service Agent ORD
American Airlines
Chicago, IL
08.2016 - Current
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departure and arrival times, gate changes and locating passengers for additional international document checks.
- Assisted passengers with rebooking itineraries.
- Direct passengers, arriving on international flights, through customs. As well as locating lost luggage and writing up damaged luggage reports.
- Worked with fellow colleagues, on a contracted team, to manage Japan Airlines operations at Chicago O'Hare International Airport.
Legal Assistant
Pierce And Associates PC
Chicago, IL
01.2012 - 07.2016
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Redacted confidential information from legal documents on case-by-case basis.
- Drafted motions, briefs and other legal documents.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Organized and prepared case exhibits and evidence for trial.
- Organized legal documents in company filing systems and databases.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
Education
High School Diploma -
Tartan Senior High School
Oakdale, MN01.1998
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Creative Problem Solving
- Team-Oriented and Cooperative
Timeline
Customer Service Agent ORD
American Airlines
08.2016 - Current
Legal Assistant
Pierce And Associates PC
01.2012 - 07.2016
High School Diploma -
Tartan Senior High School
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