Jared Puls
Cumming,GA
Summary
Dedicated and detail-oriented Network Specialist student at Gwinnett Technical College, specializing in Cloud Computing. Holds a B.S. in Film and Digital Media, with certifications in Data Analytics and AWS Cloud Practitioner. Currently pursuing additional AWS and CompTIA A+ certifications. Nearly a decade of experience in hospitality has fostered a strong commitment to providing excellent customer service and ensuring client satisfaction, enabling effective support in IT environments and enhancing user experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Host/To-Go
Red Robin
11.2022 - Current
- Served guests, ensure quality of visit and quality of all food served
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Delivered exceptional customer service by effectively anticipating and addressing guest needs
- Utilized POS handheld ordering systems and troubleshoot technical issues with table POS systems
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Improved To-Go Scores by 40%
Senior Associate
The UPS Store
01.2022 - 10.2022
- Successfully managed competing priorities while delivering exceptional results for customers and the organization
- Assisted approximately 50 customers a day with packing and/or shipping items according to UPS standards
- Provided notary services and document printing/editing for customers
- Managed closing shift, ensuring package pickup, cash deposit, and store security
- Improved customer satisfaction and relationships, resulting in positive online reviews
Seasonal Fulfillment Team Member
Target
10.2021 - 12.2021
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets
- Provided excellent customer service through prompt communication and resolution of order-related inquiries or in-store issues
Shift Leader
Jersey Mike's Subs
11.2019 - 09.2021
- Led crew through work day, assigned employees to specific stations to enhance efficiency and speed of service
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines
- Processed approximately 100 in-store and online orders a day, minimizing mistakes and food waste
- Completed cash and credit card transactions accurately using POS software
Content Creator
The George-Anne Studio
03.2019 - 11.2019
- Worked with a group of students to release content for the school YouTube channel
- Conceptualized, shot, edited, and released content according to deadlines, while following editor-in-chiefs direction
- Responsible for acquisition and proper use of all equipment
- Video capture, editing, & writing
Shift Leader
Firehouse Subs
11.2015 - 08.2017
- Helped lead crew through lunch shifts with manager/assistant manager
- Trained new employees and delegated daily tasks and responsibilities
- Responsible for resetting/restocking store, counting cash deposit, and locking up at closing shift
Education
Associate of Science - Networking Specialist W/ Cloud Computing
Gwinnett Technical College
Lawrenceville, GA12-2025
Bachelor of Science - Film and Digital Media with Production Concentration
University of North Georgia
Oakwood, GA01.2022
Skills
- IT support
- Hardware/Software Troubleshooting
- MS Office
- Google Sheets
- Amazon Web Services
- Cloud Platform/Services/Applications
- Data Entry
- Data Analytics
- SQL
- Databases
- Customer Engagement
- Exceptional Customer Service
- Strong Work Ethic
- Solution Oriented Problem Solving
Certification
- AWS Certified Cloud Practitioner, AWS Training and Certifications, 2024
- Google Data Analytics Specialization, Coursera, 2023
- Google IT Support Professional Certificate, Coursera, In progress
Timeline
Server/Host/To-Go
Red Robin
11.2022 - Current
Senior Associate
The UPS Store
01.2022 - 10.2022
Seasonal Fulfillment Team Member
Target
10.2021 - 12.2021
Shift Leader
Jersey Mike's Subs
11.2019 - 09.2021
Content Creator
The George-Anne Studio
03.2019 - 11.2019
Shift Leader
Firehouse Subs
11.2015 - 08.2017
- AWS Certified Cloud Practitioner, AWS Training and Certifications, 2024
- Google Data Analytics Specialization, Coursera, 2023
- Google IT Support Professional Certificate, Coursera, In progress
Associate of Science - Networking Specialist W/ Cloud Computing
Gwinnett Technical College
Bachelor of Science - Film and Digital Media with Production Concentration
University of North Georgia
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