Jared Sanner
Mesa
Summary
Retail management professional with proven leadership in team operations and customer engagement. Enhances service delivery and operational efficiency through effective staff training and strategic scheduling. Ensures compliance with industry standards while fostering high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Mens Wearhouse
Gilbert
07.2022 - Current
- Manages the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed scheduling for store shifts, ensuring optimal staffing levels to meet customer demand.
- Completes frequent walk-throughs and directs team members to correct issues impacting store appearance or professionalism.
- Delegates assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through structured and on-the-job training to improve service delivery.
- Answers customer questions and addresses problems and complaints in person and via phone.
- Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed monthly sales and performance reports to inform operational planning and enhance decision-making.
Player Service Manager
Longbow Golf Club
Mesa
06.2021 - 04.2023
- Promoted golf products and accessories, utilizing upselling techniques to enhance overall sales performance.
- Assisted golf course personnel in daily operations, ensuring smooth workflow and effective service delivery.
- Verified completion of daily assignments in alignment with golf shop standards.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Arranged store layout to enhance product visibility and customer flow. by returning merchandise to proper areas and restocked displays.
- Processed rental returns or merchandise return transactions and issued proper credit.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Player Service Manager
We-Ko-Pa Golf Club
Fort McDowell
08.2019 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached staff on performance strategies, enhancing customer relations and service quality.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Delegated tasks to staff, prioritized goals to align with service standards.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Coordinated with staff to clarify information and enforce procedures, streamlining problem-solving and operations.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Player Service Attendant
Trilogy at Power Ranch
Gilbert
08.2018 - 07.2019
- Delivered exceptional customer service through prompt issue resolution and attention to detail, fostering positive guest interactions.
- Managed golf cart fleet, ensuring cleanliness and readiness for events to enhance guest experience.
- Maintained driving range by collecting and washing range balls while keeping area organized and inviting for players.
Player Service Attendant
Bear Creek Golf Club
Murrieta
01.2018 - 08.2018
- Welcomed guests at entrance to foster friendly atmosphere and promote superior experiences.
- Managed golf cart fleet, ensuring cleanliness and readiness for events.
- Checked and emptied trash receptacles at entrance to maintain cleanliness of golf shop.
Education
Associates Degree - Golf Course Management
Professional Golfers Career College
Temecula, CA12-2017
Skills
- Sales management
- Sales techniques
- Customer engagement
- Store organization
- Organizational management
- Team management
- Leadership
- Decision-making
- Problem-solving
- Retail software
- Communication skills
- Reliable and trustworthy
Timeline
Assistant Store Manager
Mens Wearhouse
07.2022 - Current
Player Service Manager
Longbow Golf Club
06.2021 - 04.2023
Player Service Manager
We-Ko-Pa Golf Club
08.2019 - 05.2021
Player Service Attendant
Trilogy at Power Ranch
08.2018 - 07.2019
Player Service Attendant
Bear Creek Golf Club
01.2018 - 08.2018
Associates Degree - Golf Course Management
Professional Golfers Career College