Ginnina Peterson
Layton,UT
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and team performance at Bath and Body Works. Skilled in customer service and strategic planning, adept at problem-solving and fostering teamwork. Achieved significant improvements in customer retention and associate development, demonstrating a commitment to excellence and operational efficiency.
Overview
13
13
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
06.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized tables and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cashier
Maverik Adventure's First Stop
10.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Team Lead Sales Associate
Utah Idaho Supply
04.2012 - 10.2015
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Developed strong relationships with key clients, ensuring their continued loyalty and repeat business.
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Certificate of Completion - Phlebotomy
Utah School of Phlebotomy
Salt Lake City, UT01-2019
GED -
East Shore High
Provo, UT05-2006
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Product Sales
- Customer Needs Assessment
Timeline
Sales Associate
Bath and Body Works, Limited Brands
06.2023 - Current
Cashier
Maverik Adventure's First Stop
10.2015 - 12.2015
Team Lead Sales Associate
Utah Idaho Supply
04.2012 - 10.2015
Certificate of Completion - Phlebotomy
Utah School of Phlebotomy
GED -
East Shore High
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