Jared Yesko
Murrysville,PA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
Technical Operations Supervisor
Verizon
03.2023 - Current
- Trained new team members on department procedures, increasing overall productivity within the group.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Provided exceptional customer support by resolving technical issues quickly and efficiently.
- Reduced downtime with proactive system monitoring and prompt issue resolution.
Operations Supervisor
Verizon
03.2020 - 03.2023
- Supervise, coach, and develop 15 direct reports in a union environment
- Developed and implemented change for system automation
- Partnered and collaborated with Field Area Managers and Local Managers to ensure commitments are kept and objectives are met
- Spearheaded Verizon.com Order Inefficiency Project that led to $10 Million+ in savings per year.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
VP Sales Escalations Support
Verizon
11.2018 - 03.2020
- Supervise internal Q+A Chat to advise sales representatives on how to resolve escalated sales and systems issues
- Manage escalations from Sales Managers by contacting customer accounts identified with issues and negotiate solutions
- Develop sales representatives skills through coaching and shadowing
- Lead team meetings and briefings on new initiatives and policies.
Consultant-Consumer Sales Specialist
Verizon
01.2017 - 03.2019
- Exceed corporate sales metrics by a cumulative 117% through 7 quarters
- Served as subject matter expert in pilot studies for improving internal CRM systems
- Lead team in both Order Fulfillment Review and Customer Contract Renewal Rate
- Analyzed sales data internally to improve consumer KPI metrics.
Associate Director of Admissions
EDMC: South University
03.2014 - 01.2017
- Exceeded recruitment and academic success metrics by 124% through 11 quarters
- Spearheaded team communication, technical skills training, and mentoring program for new employees
- Restructured cross-departmental processes to improve enrollment timeline for both students and company
- Assisted in training and development of new employees
Education
Psychology
University of Pittsburgh-Dietrich School of Arts and Sciences
04.2013
Skills
- Coaching
- Change Leadership
- Collaboration
- Data Analysis
- Process Improvement
- Performance Tracking
- Lean Thinking
- Product and service knowledge
- Industry Trends
- Customer Relationship Management
- Consultative Sales
- Sales Analysis
Timeline
Technical Operations Supervisor
Verizon
03.2023 - Current
Operations Supervisor
Verizon
03.2020 - 03.2023
VP Sales Escalations Support
Verizon
11.2018 - 03.2020
Consultant-Consumer Sales Specialist
Verizon
01.2017 - 03.2019
Associate Director of Admissions
EDMC: South University
03.2014 - 01.2017
Psychology
University of Pittsburgh-Dietrich School of Arts and Sciences