Stephen Starnes
New Haven,MI
Summary
Seasoned Technical Operations Supervisor with 6 years of experience maintaining technical goals, addressing potential needs and overseeing technical operations. Well-versed in developing and applying physical demonstration and software to meet technical requirements. In-depth knowledge of risk assessment procedures, process improvement solutions and best quality assurance principles, practices and methodologies. Exceptional leadership, communication and time management skills.
Overview
16
16
years of professional experience
Work History
Technical Operations Supervisor
Business Services, Comcast Cable Corporation
03.2017 - Current
- Create action plans to help make the customer experience our best product
- Performed training duties of new employees.
- Maintained compliance with all safety requirements.
- Wrote and submitted reports covering different operational areas.
- Monitored daily operations for efficiency and maintenance issues.
- Supervised more than 12 employees and monitored work performance.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
Lead
CommTech 4 | Comcast Cable Corporation
01.2014 - 01.2017
- Install and repair services in residential and commercial settings
- Working with teammates and supervisors on projects
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
Manager
Sprint
05.2007 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Associates of Science - Information Technology
University of Phoenix
2015
High School Diploma - undefined
Penn Foster High School
2004
Skills
- Team Management
- Supervising Technicians
- Quality Control
- Customer Care
- Microsoft Tools
- Tracking Metrics
- Operational Standards
- Employee Support
- Improvement Plans
Accomplishments
Veterans Network Lead
PMD Winner
Comcast ASCEND Program Graduate
Michigan East Lead for Comcast Cares Day
Timeline
Technical Operations Supervisor
Business Services, Comcast Cable Corporation
03.2017 - Current
Lead
CommTech 4 | Comcast Cable Corporation
01.2014 - 01.2017
Manager
Sprint
05.2007 - 01.2014
Associates of Science - Information Technology
University of Phoenix
High School Diploma - undefined
Penn Foster High School
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