Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa M Williams

Baltimore,MD

Summary

Adept at minimizing costs while improving the performance and quality of technical operations. Proactive leader with a demonstrated grasp of business needs. Familiar with documenting changes, writing reports and developing tactical plans.

Well-qualified Supervisor with a strong technical focus and skills in leading teams, maintaining equipment and promoting a culture of safety. Excellent communication, interpersonal and program management skills combined with an adaptable and motivational leadership style. Seasoned Technical Operations Supervisor with 11+ years of experience maintaining technical goals, addressing potential needs and overseeing technical operations. Well-versed in developing and applying firmware, hardware and software to meet technical requirements. In-depth knowledge of risk assessment procedures, process improvement solutions and best quality assurance principles, practices and methodologies. Exceptional leadership, communication and time management skills. Skilled at controlling costs, maintaining quality and improving performance in different technical areas. Forward-thinking leader with a solid understanding of business needs. Good documentation, planning and report writing skills.

Overview

23
23
years of professional experience

Work History

Technical Operations Supervisor

Comcast Corp
03.2015 - Current
  • Kept close eye on all technical projects and day-to-day operations to maintain efficiency and performance standards.
  • Managed team of 15 employees with continuous evaluations, effective schedules and performance improvement strategies.
  • Supervised more than 15 employees and monitored work performance.
  • Monitored daily operations for efficiency and maintenance issues.
  • Maintained compliance with all safety requirements.

Technician- CT 5

Comcast
06.2012 - 12.2015
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Tested components and systems to evaluate performance and identify concerns.

Office Manager

Prizer Painter
01.2001 - 02.2003
  • Managed office inventory and placed new supply orders.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.

Education

Associate of Applied Science - Computers

West Chester University of Pennsylvania
West Chester, PA
06.2000

High School Diploma -

Governor Mifflin Senior High School
Shillington, PA
1987

Skills

  • Implementing procedures
  • Quality controls
  • Team leadership
  • Safety practices
  • Customer experiences
  • Safety Policies
  • Team Management
  • Improvement Plans
  • Corrective Actions
  • Technician Assistance
  • Performance Goals
  • Technical Specifications
  • Supervising Technicians
  • Communications Management
  • Tracking Metrics

Timeline

Technical Operations Supervisor

Comcast Corp
03.2015 - Current

Technician- CT 5

Comcast
06.2012 - 12.2015

Office Manager

Prizer Painter
01.2001 - 02.2003

Associate of Applied Science - Computers

West Chester University of Pennsylvania

High School Diploma -

Governor Mifflin Senior High School
Lisa M Williams