Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaren Johansen

Orem,UT

Summary

Warm and friendly individual that helps in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

East Canyon Resort
Morgan, UT
05.2021 - 08.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.

Front Desk Agent

Sundance Mountain Resort
Sundance, UT
09.2022 - 05.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

Bachelor of Science - Philosophy

Utah Valley University
Orem, UT
05.2026

High School Diploma -

Morgan High School
Morgan, UT
05.2022

Skills

  • Social Perceptiveness
  • Excellent Communication
  • Attention to Detail
  • MS Office
  • Personable Demeanor
  • Customer Service
  • Organization and Time Management
  • Dependable and Responsible
  • Self-Motivated
  • Flexible and Adaptable

Certification

  • CNA - Certified Nursing Assistant
  • Microsoft Powerpoint Certification

Timeline

Front Desk Agent

Sundance Mountain Resort
09.2022 - 05.2023

Front Desk Agent

East Canyon Resort
05.2021 - 08.2023

Bachelor of Science - Philosophy

Utah Valley University

High School Diploma -

Morgan High School
Jaren Johansen