Jaret Aguilar
Laredo,TX
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Transportes Internacionales Luna y Sol
Nuevo Laredo, Tamps.
02.2019 - 12.2023
- Answered multi-line phone system, routing-calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitivity, implementing secure filing systems
- Delivered excellent customer service through prompt response to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Trained new employees on proper job functions and company policies and procedures.
Dispatcher/Customer Service
Greatway Transportation Inc
Laredo, TX
- Managed high-stress situations calmly and effectively, ensuring timely assistance those in need
- Communicated with drivers and personnel to coordinate timely delivery offloading materials
- Directed dispatching, routing, and tracking of 50 fleet vehicles
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Scheduled deliveries and pickups according to customer needs
- Managed customers countenancing
- Provided customer switching
- Communicated with customer.
Education
Bachelor en Ingeniería -
Instituto tecnológico de Nuevo Laredo
Nuevo Laredo, Tamps.06.2021
Skills
- Performance monitoring
- Compliance Management
- Operations Management
- Logistics Coordination
- Staff Supervision
- Customer Relations
- Engineering
- Team Training
- Logistics Management
- Scheduling Coordination
- MRP and ERP systems
Timeline
Operations Supervisor
Transportes Internacionales Luna y Sol
02.2019 - 12.2023
Dispatcher/Customer Service
Greatway Transportation Inc
Bachelor en Ingeniería -
Instituto tecnológico de Nuevo Laredo