Jaritza Del Toro
Lancaster,PA
Summary
Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Coordinator
Angel's On Call
Lancaster, PA
04.2024 - Current
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Organized service technicians' schedules, ensuring all deadlines were met.
- Processed invoices for field technician services and equipment repairs.
- Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.
- Provided technical assistance to field technicians as needed.
- Assisted with onboarding new employees into the Field Service team.
- Maintained a database of client records, including contact information and details about past services performed.
- Conducted regular meetings with service technicians to review performance metrics and discuss areas for improvement.
- Scheduled routine maintenance visits for customers based on their individual needs.
- Investigated any discrepancies between actual time spent on jobs versus estimated times reported by service technicians.
- Provided timely feedback to management on service failures and customer concerns.
- Monitored email and phone communication to provide prompt responses and solutions.
Behavioral Specialist
New Story School
Mountville, PA
01.2023 - 01.2024
- Developed and implemented behavior plans to address challenging behaviors in children with disabilities.
- Provided individualized instruction for students based on their needs, strengths, and interests.
- Conducted assessments of student's behavior, academic performance, and social skills.
- Collaborated with teachers, parents, administrators and other professionals to design interventions that improve student outcomes.
- Utilized positive reinforcement strategies such as verbal praise and reward systems to increase desired behaviors.
- Monitored progress of students using data collection methods and documented results in a timely manner.
Direct Support Specialist Supervisor
Broadstep Academy
Sparta, NJ
03.2020 - 12.2022
- Developed and implemented policies and procedures for direct support staff.
- Provided guidance to direct support professionals in the performance of their job duties.
- Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
- Scheduled shift assignments for direct support professionals according to staffing needs.
- Supervised and evaluated the performance of direct support staff members.
- Conducted regular training sessions on safety protocols for direct support personnel.
- Assisted in developing individual service plans for each resident and client based on their needs and interests.
- Worked closely with medical staff to coordinate services for residents and clients as needed.
Education
Master of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ05-2026
Bachelor of Arts - Clinical Child Psychology
Quinsigamond Community College
Worcester, MA06-2019
Associate of Arts - Construction Management
Holyoke Community College
Holyoke, MA05-2015
Skills
- Logistics Planning
- Field Operations
- Scheduling Coordination
- Health and safety compliance
Languages
Spanish
Native/ Bilingual
Certification
- cpr / first aid certified
- OSHA-10
- ServeSafe
Timeline
Field Service Coordinator
Angel's On Call
04.2024 - Current
Behavioral Specialist
New Story School
01.2023 - 01.2024
Direct Support Specialist Supervisor
Broadstep Academy
03.2020 - 12.2022
Master of Arts - Business Administration And Management
University of Phoenix
Bachelor of Arts - Clinical Child Psychology
Quinsigamond Community College
Associate of Arts - Construction Management
Holyoke Community College