Jariya Creach
Bossier City,LA
Summary
Dedicated Director of Operations at McDonald's with expertise in operational excellence and strategic planning, driving significant improvements in efficiency and productivity. Demonstrated success in workforce planning and quality assurance, complemented by strong teamwork and collaboration skills. Achievements include multiple General Manager Awards in 2012 and 2016, reflecting a commitment to innovative process enhancements and performance analysis.
Overview
21
21
years of professional experience
Work History
Director of Operations
McDonald's
01.2023 - Current
- Oversees daily operations across multiple restaurants, ensuring seamless coordination and efficient execution of tasks
- Responsible of development of systems and procedures to improve operational quality and team efficiency
- Monitors budget and utilizes operational resources
- Oversee day-to-day production activities in accordance with business objectives
- Oversees successful implementation of operational strategies and policies to drive organizational growth and productivity
- Awarded 'Outstanding General Manager' in 2012
- Awarded 'Outstanding General Manager' in 2016
Area Supervisor
McDonald's
01.2018 - 01.2023
- Performed the supervision of team members in several locations by proactive and interactive leadership, allowing each member of the team to feel confident and completely satisfy our guests during their dining experience
- Overlooked service in the front of house
- Personally, trained each employee to ensure high quality performance and proper technique and procedure
- Supporting the team to reach their goals and most profitable
- Engaged data-driven forecasting to efficiently support store inventory which led to successfully reducing waste spending effectively saving the company money while increasing their bottom line
General Manager
McDonald's
01.2004 - 01.2018
- Managed sales transactions with a revenue stream of $3 million annually
- Generated monthly and annual sales reports
- Created and directed management team and development programs
- Shared product knowledge with customers while making personal recommendations
- Maintained friendly and professional customer interactions
Education
MBA - Human Resource Specialist
LOUISIANA STATE UNIVERSITY OF SHREVEPORT
louisiana, LA01-2025
Certificate - Business Management
Southern university shreveport
louisiana, LA01.2010
BBA - International Business Administration
University Of the thai chamber of commerce
thailand01.2004
Skills
- Operational Excellence
- Workforce planning
- Operational Efficiency
- Strategic planning and execution
- Quality Assurance
- Business Management
- Process Improvements
- Performance Analysis
- Teamwork and collaboration
- Prioritization and Time Management
- Technical HR Tools Proficiency
- HR Metrics and Analytics
Accomplishments
- Outstanding General Manager, 05/12
- Outstanding General Manager, 05/16
Timeline
Director of Operations
McDonald's
01.2023 - Current
Area Supervisor
McDonald's
01.2018 - 01.2023
General Manager
McDonald's
01.2004 - 01.2018
MBA - Human Resource Specialist
LOUISIANA STATE UNIVERSITY OF SHREVEPORT
Certificate - Business Management
Southern university shreveport
BBA - International Business Administration
University Of the thai chamber of commerce
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