JAROLIN MALDONADO
Boston,MA
Summary
Experience Director proficient in managing service industry operations with exceptional team supervision, project coordination and analytical critical thinking skills. Optimizes resources to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Hardworking collaborator bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
19
years of professional experience
Work History
Team Director
Chipotle Mexican Grill Inc
Boston, MA
06.2021 - Current
- Mentored and guided 9 multi-unit managers amongst 55 restaurants, 1482 total employees across 3 states with monthly sales revenue of $9 million to foster proper completion of assigned duties.
- Delivered business strategy and developed systems and procedures to improve operational standards and team efficiency increasing comp sales + 26% YoY
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operation by improving business fundamentals; cost of sales, crew and management labor, reducing food waste, OT and managing average hourly rate
- Utilized external and internal pipelines to develop restaurant leaders increasing management staffing to 90% across region in FY2022 compared to 55% FY2021
- Achieved team goals through formalized training plans, coaching and performance management
- Promoted 15 General Managers to Certified Training Managers
- Promoted 8 Certified Training Managers to Field Leaders in FY 2022
- Manage all interviewing ATS, staffing SOP across and entire region, achieving 95% of hourly staffing goal
- Kept up to date with industry trends and identified areas of opportunity to drive improvements on Throughput and Digital On-time
- Improved Throughput by 4 more orders YoY and increased Digital On-time to 90% from Q2 to Q3 in FY2022
- Partner with support teams such as, Regional Recruiter, Marketing Manager, Regional Training Manager and Restaurant Food Safety Manager to utilize all available resources to achieve Key Operational Priorities
- Achieving 99% completion rate each quarter on Food Safety Training and 100% execution on Safety Training Meetings (OSHA)
Field Leader
Chipotle Mexican Grill
New York, NY
05.2019 - 06.2021
- Manager turnover through coaching, recognition and providing effective feedback, zero General Manager turnover in 2020 and 2021
- Ensured compliance training is priority for 166 employees across district, achieving 95% completion rate YTD
- Improved Guest Experience metrics by implementing strategies that focused on delivering memorable experience for all guest OSAT +11 increase from Q1 and digital +18 increase from Q1.
District Manager
Public Storage
Yonkers, NY
03.2018 - 05.2019
- Achieved Tier One Rankings for month of October, November, and December 2018 by increasing move-in growth by over 7% compare to fiscal 2017
- Reduced delinquency tenants by 36% compare to prior year results
- Reduced uncollected rent and fees dollar amount by 10% compare to last year results.
District Leader
GameStop
Bronx, NY
05.2014 - 03.2018
- Manage territory of 14 stores in Bronx and Westchester area with combine volume of 25 million dollars yearly
- Built highly successful team; promoted Store Leader to Group Store Leader in 2017, previously promoted 2 Group Store Leaders to District Leaders in 2015 and 2016
- Instrumental in re-vamp of Game Play Guarantee program, which impacted GameStop revenue nationwide.
Group Store Leader
GameStop
Bronx, NY
08.2004 - 05.2014
- Managed total of 3 stores including own with volume combined of 8 million dollars
- Focused on protecting store profitability by focusing on Circle of Life behaviors, creating selling culture and reducing shrink losses to minimal by modeling behaviors, coaching and developing others
- Assisted District Leader in training and development of other Store Leaders within District.
Education
MBA - Organizational Leadership
Wilmington University
New Castle, DEBachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Strategic Business Planning
- Team Building and Leadership
- Process improvements
- Drive Sales
- Cross-Functional Collaboration
- Data-Driven Decision-Making
- Business Development
- Performance Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Director
Chipotle Mexican Grill Inc
06.2021 - Current
Field Leader
Chipotle Mexican Grill
05.2019 - 06.2021
District Manager
Public Storage
03.2018 - 05.2019
District Leader
GameStop
05.2014 - 03.2018
Group Store Leader
GameStop
08.2004 - 05.2014
MBA - Organizational Leadership
Wilmington University
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
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