
Results-oriented leasing and customer service professional with a track record of exceeding sales targets and enhancing resident satisfaction. Expertise in driving occupancy rates and building strong relationships within residential communities. Proven ability to mentor team members and create a positive living environment.
Achieved leasing success in luxury downtown property, stabilizing occupancy during lease-up period.
Cultivated resident relationships to enhance satisfaction and promote retention.
Employed strategic sales techniques and data analysis to surpass leasing quotas and KPIs.
Collaborated with various departments to improve communication and boost retention rates.
Cross-trained staff in all front and back-of-house roles, enhancing operational flexibility.
Mentored team members on upselling techniques and compliance with food and alcohol regulations.
Drove initiatives to increase customer satisfaction and encourage repeat visits.
Facilitated development and coaching of new hires to optimize productivity and restaurant performance.