Jarrel Cryor
Philadelphia,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Professional and experienced healthcare administrator ready to excel in patient access roles. Proven track record of enhancing patient experiences, streamlining administrative processes, and ensuring compliance with healthcare regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient registration, insurance verification, and maintaining accurate medical records. Reliable and personable, fostering positive interactions with patients and staff alike.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 97.6% Customer Service satisfaction rating. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Hardworking and passionate job seeker with strong organizational skills eager to secure your Assistant Manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Server
Manayunk Brewery
Philadelphia, PA
10.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Patient Access Registrar
Main Line Health
Newtown Square, PA
07.2021 - 11.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
Education
High School Diploma -
Roxborough High School
Philadelphia, PA06-2018
Skills
- Multitasking
- Training and mentoring
- Quantitative skills
- Team building
- Quality Assurance
- Reliability
- Problem-solving abilities
- Adaptability
- Microsoft Office Suite
- Telephone Etiquette
Timeline
Patient Access Registrar
Main Line Health
07.2021 - 11.2024
Server
Manayunk Brewery
10.2016 - Current
High School Diploma -
Roxborough High School