Jarrell Scott
Denton,TX
Summary
Seasoned Operations Manager and talented leader for over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
Work History
Operations Manager
T Force
Fort Worth, TX
10.1997 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Scheduled daily service center employees and monitored performances.
- Trained numerous new staff members on company policies and center expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Service Center Manager
UPS Freight
Garland, TX
03.2019 - 05.2021
- Scheduled daily service center employees and monitored performances.
- Implemented training systems for new employees on company policy.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 82 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
Hub Operations Manager
UPS
Irving, TX
01.2018 - 04.2019
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Navarro College
Corsicana, TXSkills
- Microsoft Access
- Google Drive
- Customer Service
- Excel
- Zoom
- Outlook
- Citrix
- Dispatch Reservation
- ECD
- Lintx
- ADP
- AE
- Omintrax
Timeline
Service Center Manager
UPS Freight
03.2019 - 05.2021
Hub Operations Manager
UPS
01.2018 - 04.2019
Operations Manager
T Force
10.1997 - Current
Navarro College
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