Jarren Andre Quebral
Honolulu,Hawaii
Summary
A patient and communicative individual with a strong will to learn, grow, and adapt to an ever changing environment. Although I've only worked in one establishment up until now, I bring a strong work ethic and dedication to continuous learning and providing great customer service to clients as well as a desire to get along and be successful with my fellow peers.
Overview
4
4
years of professional experience
Work History
Key Holder
The Vitamin Shoppe
Honolulu, HI
08.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates during each assigned shift and resolving any challenges to maintain ideal store operations.
- Mediated conflicts between both shoppers and peers in a calm and professional manner.
- Performed both opening and closing procedures of the establishment with a streamlined method to have an easier time going about daily procedures
- Typed out numerous incident reports pertaining to any appropriate incidents such as, discrepancies regarding financial matters like overages and shortages, potential theft, troublesome individuals, injuries, property damage, etc.
- Train and shadow over new employees to apply exemplary practices in order to help peers develop customer service skills.
- Checking in with fellow staff often to ensure a more safe and secure workplace environment for all colleagues.
- Collaborate with store manager and assistant store manager on creating strategies to accomplish monthly sales targets.
- File and organize paperwork regarding, daily media reviews and any inventory transactions.
- Look over emails on store computer often throughout operating hours to stay up to date on any company news that may come along.
- Performed manager only actions on POS device like refunds, exchanges, price overrides, and discounting options.
Sales Associate
The Vitamin Shoppe
Honolulu, HI
07.2021 - Current
- Organized racks and shelves to maintain store visual appeal, greet customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with clients by engaging in a mixture of professional and casual conversations to encourage repeat business.
- Assisted shoppers in navigating the sales floor in order to have an effortless time searching for supplements
- Provided personalized shopping experiences for returning buyers by remembering past transactions and product preferences using "The V-Book". An MPOS used by associates in order to better streamline and tailor the shoppers buying process.
- Signed up and managed recurring customers "Auto Delivery Program" AKA ADP, offering benefits like being able to modify frequency and quantity of shipped items for the consumer while also reassuring the client that the subscription can be deactivated with no cancellation fee and no other drawbacks.
- Provide advice and recommendations regarding supplements and how to go about using them to ensure proper usage of products such as, protein powder, pre-workout, intra/post-workout powders, letter vitamins, minerals, antioxidants and so on.
- Performed tasks known as "rotations" and "planograms", to keep fresh product consistently available for customers throughout the store at all times.
- Worked to meet and exceed target plans for different facets of the stores operations such as, overall store sales, private brand sales, rewards membership sign ups and special donations.
- Maintained a calm and patient demeanor in order to professionally manage high-stress circumstances like, dissatisfied customers and heavy volume of shoppers.
- Get along and socialize with fellow work colleagues in an effort to create a healthy and supportive work environment
- Participated in learning more about supplements through the company's online learning curriculum to develop and broaden product knowledge.
Education
Associate of Science - Audio Engineering
Honolulu Community College
Honolulu, HI05-2022
High School Diploma -
Wallace Rider Farrington High School
Honolulu05-2020
Skills
Communication
Patience
Adaptability
Customer Service
Teamwork
Creativity
Conflict Resolution
Timeline
Key Holder
The Vitamin Shoppe
08.2024 - Current
Sales Associate
The Vitamin Shoppe
07.2021 - Current
Associate of Science - Audio Engineering
Honolulu Community College
High School Diploma -
Wallace Rider Farrington High School