Jarrica Thornton
Houma,LA
Summary
Skilled EKG/Phlebotomy Technician diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Wellth
02.2023 - 05.2024
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Recognized opportunities for process improvements that would lead to increased efficiency in operations.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
Certified Nursing Assistant
Chateau Terrebonne Healthcare
Houma, LA
10.2021 - 01.2023
- activities, bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Certified Nursing Assistant
Maison De’Ville Nursing Home
Houma, LA
05.2017 - 08.2021
- Activities, bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Sales Associate
AutoZone
Houma, LA
12.2016 - 05.2017
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized and restock inventory shelves according to size, color or style.
Cashier
Walmart
Houma, LA
06.2013 - 06.2014
- Operated cash register and balance efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Certification - Phlebotomy & EKG
Williams Technical College
Houma, LA10.2023
High School Diploma -
Ellender Memorial High School
Houma, LA05.2014
Skills
- Patient Relations
- Patient Lifting
- Collecting Specimens
- Electronic Charting
- Infection Control Procedures
- Patient-Focused Care
- Monitoring Fluids
- venipunctures
- Able to Lift Pounds
- EKG monitoring
- standard precautions
- blood specimen transport
- proper centrifuge training
- proper lead placement
- Inpatient Care
- Collecting Vital Signs
- Assist with ADL's
- maintaining EKG equipment
- Condition Monitoring
- record test results
- Documentation Management
- Sanitation and Sterilization
- Customer service standards
- Account Maintenance
- Customer support services
- Policy understanding
Certification
- CNA License
- CPR 2025
Timeline
Member Service Specialist
Wellth
02.2023 - 05.2024
Certified Nursing Assistant
Chateau Terrebonne Healthcare
10.2021 - 01.2023
Certified Nursing Assistant
Maison De’Ville Nursing Home
05.2017 - 08.2021
Sales Associate
AutoZone
12.2016 - 05.2017
Cashier
Walmart
06.2013 - 06.2014
Certification - Phlebotomy & EKG
Williams Technical College
High School Diploma -
Ellender Memorial High School