Jarrid Wisse
Tulsa,OK
Summary
Customer service professional with expertise in problem resolution, communication, and team collaboration. Demonstrated ability to enhance customer satisfaction through effective complaint resolution and timely support. Strong adherence to company policies while delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Icater4
Columbia, South Carolina
02.2025 - 04.2026
- Resolved customer complaints to achieve high levels of customer satisfaction.
- Assisted customers with service inquiries and menu options to enhance their experience.
- Processed orders accurately to maintain operational efficiency.
- Handled payments and balanced cash register at shift end.
Customer Support Specialist
Freight Masters Shipping Ghana
Oklahoma City, Oklahoma
09.2023 - 01.2025
- Handled complaints professionally, providing solutions to enhance satisfaction.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted customers with shipping inquiries and service requests.
- Resolved issues related to freight tracking and delivery schedules.
- Coordinated with logistics teams to ensure timely shipment processing.
- Maintained accurate records of customer interactions and transactions.
Education
Bachelor of Arts - Cyber Security
Southern New Hampshire University
Hooksett, NH06-2031
Skills
- Filing
- Multi-task management
- Customer relations
- Positive and professional
- Negotiation strategies
- Live chat support
- Problem-solving
- Complaint handling
- Tracking complaints
- Dispute resolution
- Conflict resolution
- Customer service
Timeline
Customer Service Representative
Icater4
02.2025 - 04.2026
Customer Support Specialist
Freight Masters Shipping Ghana
09.2023 - 01.2025
Bachelor of Arts - Cyber Security
Southern New Hampshire University