Jarrod Perkins
Columbus
Summary
Experienced with handling both simple and complex customer inquiries, focusing on customer interactions and building a lasting customer experience. Ability to demonstrate efficiency when under pressure, maintaining accuracy under high volume.
Overview
5
5
years of professional experience
Work History
Sales Associate
LoveSac
10.2023 - 10.2025
- Collaborated with team members to achieve store sales goals through effective merchandising strategies.
- Handled customer inquiries and resolved issues promptly, ensuring high satisfaction rates.
- Demonstrated product knowledge to effectively communicate features and benefits to customers.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Help Desk Analyst
Kenokozie
04.2021 - 05.2023
- Resolved technical issues for end-users, enhancing overall user experience and productivity.
- Provided remote support via ticketing system, ensuring timely resolution of customer inquiries.
- Documented troubleshooting procedures to improve knowledge base and support efficiency.
- Collaborated with cross-functional teams to identify recurring issues and implement long-term solutions.
Education
High School Diploma -
Art College Prep Academy
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Money handling
- Cash handling
- Sales expertise
- Complex Problem-solving
- Sales development
- Building rapport
Timeline
Sales Associate
LoveSac
10.2023 - 10.2025
Help Desk Analyst
Kenokozie
04.2021 - 05.2023
High School Diploma -
Art College Prep Academy