Jarvis Holland
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and workplace safety, notably at HEB. Skilled in problem resolution and hazard identification, I effectively managed customer inquiries and ensured strict compliance with safety protocols. Achieved positive outcomes through team collaboration and meticulous attention to detail, significantly improving service quality and safety standards.
Accomplished Safety Technician manages job operations with vigilance and honesty to keep companies operating within OSHA standards and employees safe. Proven skills in enhancing and realigning processes with safety and productivity goals.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
HEB
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Cook
Sonic
05.2023 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Safety Attendant
Urban Air Trampoline and Adventure Park
02.2023 - 05.2023
- Kept record of entrants to confined space.
- Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.
- Monitored permitted space for worker safety and hazards.
- Evaluated new equipment for potential hazards before integrating into daily operations.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Conducted toolbox talks before shifts began, reinforcing the importance of following established safety protocols.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Facilitated open communication channels between workers and management to address potential risks proactively.
Education
High School Diploma -
C.E. King High School
Houston, TX05.2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Slip, Trip, and Fall Prevention
- Hazard Identification
- Personal Protective Equipment
- Hazardous Materials Handling
- Equipment Inspection
Timeline
Customer Service Associate
HEB
07.2024 - Current
Cook
Sonic
05.2023 - 08.2023
Safety Attendant
Urban Air Trampoline and Adventure Park
02.2023 - 05.2023
High School Diploma -
C.E. King High School