Jarvisa Jones
Lake Alfred,FL
Summary
- Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. Committed to providing world-class customer service while remaining professional. When dealing with a wide range of customer needs while remaining flexible, you'll be upbeat. Quality, speed, and process optimization are your specialties. In dealing with a variety of issues, he is meticulous, resilient, and adaptable.
- Strong interpersonal skills
- Training development aptitude
- Customer-oriented
- Good communication skills
Overview
6
6
years of professional experience
Work History
Benefits Coordinator
Capgemini
09.2024 - Current
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Provided timely follow up with payers regarding payment status of claims.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Customer Service Specialist
ResultsCX
Winter Haven, FL
04.2021 - 09.2022
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Quickly resolved customer issues while adhering to company policies
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
Technical Support Technician
SYKES Lakeland (Griffin)
Lakeland, FL
12.2019 - 03.2020
- By providing high-quality and efficient support, I was able to keep existing clients and develop new accounts
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Customer Service Specialist
GC Services LP
Lakeland, FL
09.2018 - 12.2019
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Accounts payable and reporting.
Education
High School -
Haines City Senior High School
01.2015
Skills
- Proficient at listening to customers
- Meeting productivity goals
- Staying current on company offerings
- Committed to providing world-class customer service
- Remaining professional
- Dealing with a wide range of customer needs
- Remaining flexible
- Upbeat
- Quality
- Speed
- Process optimization
- Meticulous
- Resilient
- Adaptable
- Strong interpersonal skills
- Training development aptitude
- Customer-oriented
- Good communication skills
Timeline
Benefits Coordinator
Capgemini
09.2024 - Current
Customer Service Specialist
ResultsCX
04.2021 - 09.2022
Technical Support Technician
SYKES Lakeland (Griffin)
12.2019 - 03.2020
Customer Service Specialist
GC Services LP
09.2018 - 12.2019
High School -
Haines City Senior High School