Jasha Baker
US
Summary
Staffing and Client Care Coordinator with over 7 years of expertise in healthcare administration, adept at enhancing operational efficiency and boosting client satisfaction through strategic staffing solutions. Proficient in scheduling, compliance, and payroll, with a strong track record in onboarding and training staff while ensuring adherence to regulatory standards. Committed to fostering cross-functional teamwork and delivering exceptional patient services.
Overview
17
17
years of professional experience
Work History
Staffing Coordinator | Recruiter | Payroll Specialist
Still Hopes Episcopal Retirement Community
Columbia, SC
02.2023 - 09.2025
- Develop and implement staffing solutions to meet organizational needs.
- Recruit, interview, and onboard employees while coordinating with agencies.
- Manage staff schedules and adjust plans to optimize coverage and resources.
- Partner with payroll department to ensure accuracy in employee compensation.
- Super user for OnShift, PCC, and UKG Pro; delivered training programs to new hires.
- Improved retention by enhancing onboarding processes and engagement initiatives.
Patient Care Coordinator | HR Assistant
Comfort Keepers
Florence, SC
11.2021 - 02.2024
- Managed client care plans and collaborated with families to ensure optimal services.
- Created staffing schedules balancing client needs, caregiver availability, and cost control.
- Collaborated with HR and Sales teams to maintain caregiver engagement and client satisfaction.
- Verified timecards, resolved payroll discrepancies through ADP, and supported HR compliance.
- Enhanced operational efficiency by streamlining scheduling and reporting processes.
External Care Coordinator
Comfort Keepers
Sumter, SC
11.2019 - 11.2021
- Designed individualized care plans based on family input and medical records.
- Conducted staff field visits and supervised over 100 CNAs.
- Trained new hires to ensure quality client care delivery.
- Supported marketing team in enrolling new clients and expanding business outreach.
Patient Service Representative
Select Physical Therapy
Henderson, NV
08.2017 - 07.2019
- Processed patient intake, updated records, and verified insurance information.
- Handled payments, managed accounts, and resolved billing concerns.
- Delivered front desk support and addressed patient inquiries with professionalism.
Billing Specialist
Prisma Health
Sumter, SC
10.2014 - 08.2017
- Reviewed financial statements to identify and resolve billing discrepancies.
- Created invoices, reconciled accounts, and collaborated with third-party institutions.
- Improved accuracy of billing processes and patient account management.
Credit Representative
Sykes Enterprises / Chase Bank / Bank of America
Sumter, SC
06.2010 - 09.2014
- Assisted customers with inquiries, credit card applications, and fraud reporting.
- Processed payments and provided account management support.
- Delivered exceptional customer service to maintain client satisfaction.
Administrative Assistant
Siranaj Management Corporation
New York, NY
07.2008 - 06.2010
- Supported executive leadership by managing calendars, travel, and expense reports.
- Streamlined HR recruitment by screening resumes and scheduling interviews.
- Maintained office supply inventory and ensured smooth daily operations.
Education
High School Diploma - undefined
Sumter High School
Skills
- Healthcare Administration
- Compliance
- Staffing
- Scheduling
- Payroll
- HR Support
- Client Care Coordination
- Patient Care
- Onboarding
- Training
- Medical Records
- EMR Systems
- Office Management
- Customer Service
- Conflict Resolution
Timeline
Staffing Coordinator | Recruiter | Payroll Specialist
Still Hopes Episcopal Retirement Community
02.2023 - 09.2025
Patient Care Coordinator | HR Assistant
Comfort Keepers
11.2021 - 02.2024
External Care Coordinator
Comfort Keepers
11.2019 - 11.2021
Patient Service Representative
Select Physical Therapy
08.2017 - 07.2019
Billing Specialist
Prisma Health
10.2014 - 08.2017
Credit Representative
Sykes Enterprises / Chase Bank / Bank of America
06.2010 - 09.2014
Administrative Assistant
Siranaj Management Corporation
07.2008 - 06.2010
High School Diploma - undefined
Sumter High School