Jasir Patel
Chicago,USA
Summary
Highly motivated and dependable professional with a strong work ethic, adaptability, willingness to learn new skills, and a proven ability to deliver high-quality service while maintaining organizational standards. Experienced in training and supervising staff, ensuring policy compliance, and collaborating effectively with teams. Excellent interpersonal skills, attention to detail, and the ability to work independently while consistently meeting performance expectations.
Overview
6
6
years of professional experience
Work History
Passenger Assistance Agent
UNITED GROUND EXPRESS
10.2024 - Current
- Assist with safe boarding and deplaning of aircraft, ensuring passenger comfort and dignity at all times
- Assisted passengers requiring special support with wheelchair services and terminal navigation, ensuring a comfortable travel experience
- Support elderly passengers, individuals with disabilities, and unaccompanied minors throughout their travel experience
- Addressed questions, concerns, and special needs of passengers with clear communication, fostering a calm and efficient environment
- Coordinate with gate agents, flight crews, and airport staff to ensure smooth and timely passenger transitions
- Manage multiple tasks in a fast-paced, high-pressure environment while maintaining attention to detail
- Ensure compliance with company policies, TSA regulations, and safety procedures
- Enhanced overall passenger satisfaction by delivering exceptional customer service throughout the travel process
Closing And Fulfillment Expert
TARGET
Niles, USA
03.2023 - 08.2024
- Trained and supervised staff to ensure compliance with industry guidelines.
- Provided customers with information on item availability and product specifications, leveraging extensive knowledge of thousands of items.
- Collaborated with senior staff, visual merchandisers, and sales associates to align with corporate standards.
- Always demonstrate a culture of ethical conduct, safety and compliance.
Financial Intern
MORGAN STANLEY E*TRADE
01.2024 - 07.2024
- Strengthened client relationships by processing requests, resolving inquiries promptly, and ensuring accurate client information and documentation.
- Managed daily volume of inbound calls and emails from participants, delivering exceptional customer service to internal and external clients.
- Worked remotely to manage client communications and tasks efficiently.
Prime Shopper
AMAZON
Chicago, USA
02.2021 - 08.2022
- Applied verification policies and procedures for all clients to mitigate risks of identity theft and fraudulent activity.
- Ensured consistency of offerings for organization generating $554.03 billion in annual revenue.
- Supported key programs for Fortune 500 company, enhancing overall program effectiveness.
- Utilized computers and smartphones to manage apps and scan bar codes for efficient operations.
- Ensured consistency of product offerings across multiple departments to maintain brand integrity.
Education
Banking And Customer Success - Consumer Banking, Customer Service and Financial Operations
YEAR UP CHICAGO
Chicago, ILAccounting -
WILBUR WRIGHT COLLEGE
Chicago, ILSkills
- Customer service
- Problem solving
- Compliance adherence
- Organizational skills
- Team collaboration
- Verbal communication
- Critical thinking
Languages
- English, Full Professional
- Gujarati, Native/Bilingual
- Hindi, Professional
Timeline
Passenger Assistance Agent
UNITED GROUND EXPRESS
10.2024 - Current
Financial Intern
MORGAN STANLEY E*TRADE
01.2024 - 07.2024
Closing And Fulfillment Expert
TARGET
03.2023 - 08.2024
Prime Shopper
AMAZON
02.2021 - 08.2022
Banking And Customer Success - Consumer Banking, Customer Service and Financial Operations
YEAR UP CHICAGO
Accounting -
WILBUR WRIGHT COLLEGE