Jasleen Purcell
Fredericksburg,VA
Summary
Customer-focused professional with strong communication, attention to detail, and problem-solving skills. Experienced in resolving customer concerns and delivering consistent service in fast-paced environments. Seeking a bank teller role to support smooth transactions and positive customer interactions.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Stine Chiropractic
Fredericksburg, Virginia
04.2026 - Current
- Coordinated with chiropractors to ensure smooth patient flow during treatments.
- Provided support to the chiropractor with patient care needs.
- Educated patients on treatment procedures and post-care instructions effectively.
- Maintained patient records and updated information in the electronic health record system.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Trained new staff on office protocols and patient management systems for consistency.
- Implemented office organization strategies to improve efficiency in daily operations.
- Provided excellent customer service to ensure satisfaction of all clients.
Phlebotomy Technician
Mary Washington Healthcare
Fredericksburg, Virginia
07.2025 - 04.2026
- Assisted in training new staff on phlebotomy techniques and best practices.
- Verified patient information prior to specimen collection.
- Prepared specimens for laboratory analysis, ensuring proper labeling and documentation.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Collaborated with healthcare team members to ensure seamless patient care delivery.
- Documented patient information into an electronic medical records system.
- Responded quickly and effectively to emergency situations.
Customer Service Specialist
Wegmans
Fredericksburg, Virginia
10.2022 - 03.2025
- Resolved customer inquiries and complaints, ensuring high satisfaction through effective communication.
- Resolved customer complaints professionally, ensuring continued loyalty and satisfaction.
- Delivered quality service by promptly addressing customer questions and concerns, fostering positive relationships.
- Assisted customers with product information to facilitate informed purchasing decisions.
- Educated customers on promotions and store policies to improve their shopping experience.
- Processed customer transactions efficiently at a busy retail location to maintain operational flow.
- Managed cash register operations, maintaining a balanced cash drawer consistently.
- Supported training of new staff in customer service best practices for improved performance.
Swim Instructor
Little Fish Swimming
Fredericksburg, Virginia
07.2022 - 09.2022
- Ensured safety protocols were followed during all swim sessions.
- Developed lesson plans tailored to individual skill levels and goals.
- Monitored student performance, providing tailored feedback to enhance skills and confidence.
- Encouraged swimmers to advance through drills, fostering motivation and skill development.
- Organized group activities to promote teamwork and fun in swimming.
- Collaborated with team members to enhance overall swim program quality.
- Cultivated relationships with parents and swimmers, supporting retention and repeat enrollment in swim lessons.
Cashier/Cook
Freddy's Frozen Custard & Steakburgers
Fredericksburg, Virginia
01.2020 - 05.2022
- Operated cash register, processing customer transactions with efficiency.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Trained new staff on cash handling procedures and culinary techniques.
- Checked completed orders for accuracy in quantity and quality.
- Collaborated with team members to ensure timely and efficient kitchen operations.
Education
High School Diploma -
Stafford High School
Stafford, VA05-2022
Skills
- Data entry accuracy
- Friendly, positive attitude
- First aid and CPR
- Problem solving
- Conflict resolution
- Time management
- Task prioritization
- Team building
- Relationship management
- Professionalism and ethics
- Marketing strategies
- Effective communication
Timeline
Chiropractic Assistant
Stine Chiropractic
04.2026 - Current
Phlebotomy Technician
Mary Washington Healthcare
07.2025 - 04.2026
Customer Service Specialist
Wegmans
10.2022 - 03.2025
Swim Instructor
Little Fish Swimming
07.2022 - 09.2022
Cashier/Cook
Freddy's Frozen Custard & Steakburgers
01.2020 - 05.2022
High School Diploma -
Stafford High School