Summary
Overview
Work History
Education
Skills
Timeline
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JASLYN LONG

Bellevue,WA

Summary

Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone. Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Service-oriented team member with good communication skills and friendly personality.

Overview

6
6
years of professional experience

Work History

Server

Angkor Wok
07.2022 - Current
  • Assisted with cashier operations to assure customer satisfaction and accommodate customer needs while providing world-class service.
  • Operated multi-phone and web systems in processing food orders for customers via delivery and take-out.
  • Verified point-of-sale orders for accuracy before directing orders to the kitchen.
  • Aided in formulating new food menu concepts to captivate customers.
  • Trained team members to be efficient and productive while delivering exceptional customer service.
  • Regulated designated areas to ensure food safety and cleanliness of the facility.
  • Coordinated with vendors to replenish and maintain inventory of fresh food supplies.
  • Clarified menu items and suggested appropriate options for food allergy concerns.
  • Devised marketing strategy for social media to promote business.
  • Acquired strong interpersonal skills to form bonds with customers and exercised problem-solving skills to resolve issues about food issues.

Cashier

Din Tai Fung
06.2021 - 06.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assembled takeout orders promptly during rushes.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Used "Aloha" Point of Sale System and "OLO" Point of Sale System.

Associate Cashier

Marshalls
12.2020 - 04.2021
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Worked flexible schedule and extra shifts to meet business needs.

Receptionist

Esthetique Nail & Spa
06.2018 - 01.2019
  • Communicated any relevant schedule changes to supervisor.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Acted as first point of contact for prospective clients and set spa related appointments which include manicures, pedicures, etc.
  • Answered inquiries and resolved or inform issues to management personnel to ensure client satisfaction.

Education

Bellevue College
Bellevue, WA

High School Diploma -

Newport High School
Bellevue, WA
06.2020

Skills

  • Professional Demeanor
  • Diligent Worker
  • Detail-oriented
  • Time management
  • Verbal and written communication
  • Team Player
  • Organizational skills
  • Personable
  • Customer-service oriented
  • Microsoft Office Proficient
  • Quality Control
  • Adaptive and Creative
  • Guest-services
  • Quick Learner
  • Multi-Tasker
  • Telephone/Web skills
  • Payment Processing
  • Cash/Credit Handling
  • Customer Complaint Resolution
  • Point of Sale Systems

Timeline

Server

Angkor Wok
07.2022 - Current

Cashier

Din Tai Fung
06.2021 - 06.2022

Associate Cashier

Marshalls
12.2020 - 04.2021

Receptionist

Esthetique Nail & Spa
06.2018 - 01.2019

Bellevue College

High School Diploma -

Newport High School

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