Jasmaine Walker
Jacksonville,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients, multitasking, and time management abilities. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Pharmacy Customer Service Representative
Highmark Health Inc
Jacksonville, FL
10.2022 - 12.2023
- Satisfied customers with knowledgeable and friendly service for diverse pharmacy needs efficiently in fast-paced call center environment.
- Verified patient insurance coverage and eligibility for prescription medications.
- Maintained strict compliance with Medicare and Medicaid guidelines, completing documentation on time and following detailed requirements.
- Documented changes in claim statuses using specialized software systems.
Intake Specialist
Slocumb Law Firm
Jacksonville, FL
01.2022 - 10.2022
- Conducted initial assessment to determine potential client service needs and eligibility parameters.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
Customer Success Agent
Freedom Mortgage
Jacksonville, FL
09.2021 - 11.2021
- Handled customer inquiries regarding loan status or requirements via phone or email.
- Researched customer accounts to ensure that all payments were properly applied and reconciled.
Office Manager
CDs Appliances Repair Inc
Orlando, FL
06.2019 - 04.2020
- Fielded questions from staff, customers and vendors using phone and email.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
Social Media Specialist
Genpact
Jacksonville, FL
09.2018 - 03.2019
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Call Center Representative
Florida Blue
Jacksonville, FL
09.2017 - 09.2018
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology via incoming calls, chat messages and email communications.
- Examined claims, records and procedures to grant approval of coverage.
Education
High School Diploma - Early Childhood Education
Hilliard High School
06.2010
Some College (No Degree) - Criminal Justice and Early Childhood Education
Florida State College At Jacksonville
Jacksonville, FLSkills
- Insurance Verification
- De-Escalation Techniques
- Data Entry
- 50 Wpm Typing Speed
- Research And Data Analysis
- Microsoft Office Suite
- Crm Documentation
- Attention To Detail
Timeline
Pharmacy Customer Service Representative
Highmark Health Inc
10.2022 - 12.2023
Intake Specialist
Slocumb Law Firm
01.2022 - 10.2022
Customer Success Agent
Freedom Mortgage
09.2021 - 11.2021
Office Manager
CDs Appliances Repair Inc
06.2019 - 04.2020
Social Media Specialist
Genpact
09.2018 - 03.2019
Call Center Representative
Florida Blue
09.2017 - 09.2018
High School Diploma - Early Childhood Education
Hilliard High School
Some College (No Degree) - Criminal Justice and Early Childhood Education
Florida State College At Jacksonville