Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Jasmeet Singh Chopra

Jasmeet Singh Chopra

Upper Darby,PA

Summary

Dynamic Membership Manager at American Express India with a proven track record in relationship management and travel planning. Successfully enhanced customer loyalty through innovative solutions, achieving significant revenue growth. Skilled in team leadership and proficient in Microsoft Office applications, I excel in creating exceptional travel experiences that delight clients. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Membership Manager

American Express India Private Ltd
10.2022 - 02.2024
  • Every Centurion card member comes with travel benefits, including access to Centurion Lounges, Arrival and Departure Services at participating airports, and concierge services for travel bookings and more.
  • Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
  • Research, plan, and create personalized travel experiences through booking domestic and international flights, car rentals, and hotel arrangements.
  • Communicate new and existing product offerings, and value propositions relevant to the Card Member.
  • Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty ultimately makes loyal enthusiasts out of the customers.

Team Leader

Flightofox LLP
08.2020 - 07.2022
  • Oversee the recruitment, selection, and retention of staff.
  • Dialler management.
  • Streamlined reservation systems to accommodate high volumes, reducing wait times by 30% during peak travel seasons.
  • Increasing the revenue for the company on the RPC module.
  • Daily quality check to reduce escalations from the customers.
  • Managed relationships with airline representatives to resolve client issues promptly, ensuring high client retention and loyalty.

Team Leader

Metaminds Technologies Pvt Ltd
05.2017 - 01.2020
  • Managed air ticketing processes and client interactions within a fast-paced contact center, boosting operational efficiency by 18%.
  • Trained and mentored a team of 10 travel agents in best practices, leading to a 12% improvement in team performance and response time.
  • Implemented new booking system processes, decreasing booking time per client by 10%, and enhancing customer satisfaction.
  • Coordinated with airlines and travel partners, ensuring compliance with the latest travel rules to minimize client disruptions. Conducted market analysis and provided insights on travel trends, supporting strategic planning and service optimization efforts.
  • Conducted market analysis and provided insights on travel trends, supporting strategic planning and service optimization efforts.

Senior Travel Consultant

Fareportal India Pvt Ltd
05.2014 - 05.2016
  • Working on the Global Reservation System, Amadeus, and Sabre.
  • Providing customer services to U.S.-based clients CheapOair.com and OneTravel.com, achieving daily revenue targets, and handling escalation calls.
  • Achieving the daily revenue target, handling escalation calls.

Senior Credit Analyst

HCL Technologies Ltd
01.2008 - 06.2011
  • Working for an insurance company, HOMELET, dealing with credit checks in the U.K., regulated by the Financial Services Authority.
  • Transaction Monitoring, Adherence, and Actions.
  • Meeting SLAs.

Education

Bachelor Of Commerce - English, Accountancy, Business Studies, Economic

EIILM
India
01-2011

Senior Secondary - English, Economics, Accountancy, Business Studies

CBSE Board
India
01-2005

Skills

  • Customer service
  • Relationship management
  • Team building
  • Travel planning
  • Revenue generation
  • Team leadership
  • Microsoft Office applications
  • Hiring and training

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Membership Manager

American Express India Private Ltd
10.2022 - 02.2024

Team Leader

Flightofox LLP
08.2020 - 07.2022

Team Leader

Metaminds Technologies Pvt Ltd
05.2017 - 01.2020

Senior Travel Consultant

Fareportal India Pvt Ltd
05.2014 - 05.2016

Senior Credit Analyst

HCL Technologies Ltd
01.2008 - 06.2011

Bachelor Of Commerce - English, Accountancy, Business Studies, Economic

EIILM

Senior Secondary - English, Economics, Accountancy, Business Studies

CBSE Board

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