Jasmen Sanders
Fort Worth
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Woodspr
Fort Worth
05.2022 - Current
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Head Housekeeper
Woodsprings Suites
Fort Worth
05.2020 - Current
- Provided guidance to team members to ensure proper completion of assigned tasks.
- Developed and implemented training programs for new and existing staff members.
- Created schedules for housekeeping staff based on occupancy levels and special events.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Updated and maintained office policies and procedures.
Education
Bachelor of Science - Criminology
Southern New Hampshire University
Hooksett, NH05-2020
Bachelor of Science - Applied Psychology
Grand Canyon University
Phoenix, AZ05-2020
High School Diploma -
Beaumont
St Louis, MO05-2010
Skills
- Customer service
- Data entry
- Financial reconciliation
- Database management
- Employee training
- Effective communication
- Attention to detail
- Organizational skills
- Client communication
- Customer assistance and interaction
- Phone etiquette
- Cash handling
References
References available upon request.
Timeline
Front Desk Receptionist
Woodspr
05.2022 - Current
Head Housekeeper
Woodsprings Suites
05.2020 - Current
Bachelor of Science - Criminology
Southern New Hampshire University
Bachelor of Science - Applied Psychology
Grand Canyon University
High School Diploma -
Beaumont