Summary
Overview
Work History
Education
Skills
Timeline
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Jasmin Acevedo

Maitland,FL

Summary

Dynamic Utility Billing Clerk with the Town of Eatonville, adept at resolving complex billing issues and ensuring compliance with industry standards. Bilingual in English and Spanish, I excel under pressure, achieving timely resolutions of disputes and enhancing customer satisfaction through effective collaboration and meticulous data accuracy.

Overview

3
3
years of professional experience

Work History

Utility Billing Clerk

Town of Eatonville
06.2022 - 02.2025
  • Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
  • Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.
  • Ensured compliance with industry regulations and standards during all aspects of the billing process.
  • Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
  • Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.

Education

Master Of Criminal Justice - Criminal Justice

Holyoke Community College
Holyoke, MA
06.2000

Skills

    Work well with others

    speak English and Spanish

    Work well under pressure

Timeline

Utility Billing Clerk

Town of Eatonville
06.2022 - 02.2025

Master Of Criminal Justice - Criminal Justice

Holyoke Community College

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Jasmin Acevedo