Jasmin Andrade
Lodi
Summary
Dedicated Front Desk Receptionist skilled in managing front desk operations and ensuring a welcoming atmosphere. Expertise in customer service and attention to detail enhances patient interactions and supports seamless appointment scheduling.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
East Valley Dermatology Center
Chandler
07.2025 - 05.2026
- Greeted patients warmly and checked them in efficiently at the front desk.
- Managed appointment scheduling using ModMed/ECW for optimal patient flow.
- Collected patient information and verified insurance details accurately and promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Front Desk Receptionist/Optician
Ocotillo Eyecare
Chandler
04.2024 - 07.2025
- Processed patient check-ins and check-outs accurately each day.
- Answered phone calls, addressing inquiries and providing information clearly.
- Assisted and educated customers in selecting appropriate eyewear and lenses for their needs.
- Processed patient orders accurately within the optical dispensing software system.
- Investigated and resolved customer complaints and adjusted and repaired custom eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Processed billing statements using company ECW/Crystal software for accuracy and compliance.
Front Desk Receptionist
Dr. Bill Henshaw, OD, FCVOD
Lodi
09.2023 - 04.2024
- Answered phone calls and addressed patient inquiries with professionalism and care.
- Maintained a clean and organized reception area for a welcoming environment.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into Crystal EHR system to maintain accurate records of customer information.
Front Desk Receptionist
Perfect Balance Day Spa
Lodi
04.2021 - 04.2023
- Managed front desk operations including phone calls, emails, and other correspondence.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Guided customers through facility tours explaining spa resources and amenities.
- Provided clients with information on spa services, packages, and promotions.
Fruit Preparer
Edible Arrangements
Lodi
03.2016 - 04.2021
- Prepared fresh fruit arrangements for customer orders daily.
- Maintained cleanliness and organization of preparation area consistently.
- Collaborated with team members to ensure timely order fulfillment.
- Utilized cutting tools safely and efficiently during fruit preparation.
Certified Nursing Assistant
Arbor Rehabilitation Nursing Center
Lodi
01.2020 - 12.2020
- Monitored and recorded vital signs to ensure patient health and safety.
- Assisted patients with daily living activities, enhancing comfort and dignity.
- Responded quickly to emergency situations involving sudden illness or injury.
- Delivered meals and provided feeding assistance, ensuring nutritional needs were met.
- Maintained cleanliness and safety of resident rooms and common areas.
Education
Some College (No Degree) - Early Childhood Care and Education
San Joaquin Delta College
Stockton, CA01-2016
High School Diploma -
Lodi High School
Lodi, CA05-2014
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Attention to detail
- Welcoming demeanor
Timeline
Front Desk Receptionist
East Valley Dermatology Center
07.2025 - 05.2026
Front Desk Receptionist/Optician
Ocotillo Eyecare
04.2024 - 07.2025
Front Desk Receptionist
Dr. Bill Henshaw, OD, FCVOD
09.2023 - 04.2024
Front Desk Receptionist
Perfect Balance Day Spa
04.2021 - 04.2023
Certified Nursing Assistant
Arbor Rehabilitation Nursing Center
01.2020 - 12.2020
Fruit Preparer
Edible Arrangements
03.2016 - 04.2021
Some College (No Degree) - Early Childhood Care and Education
San Joaquin Delta College
High School Diploma -
Lodi High School