Jasmin Carrillo
San Antonio,TX
Summary
Warm and friendly individual focused on delivering exceptional support for customer and guest needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent/Night Auditor
Embassy Suites By Hilton
Palmdale, CA
11.2022 - 08.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
Biopsy Bookkeeper
Skin And Cancer Institute
05.2022 - 09.2022
- Scheduled appointments for multiple offices
- Handled private medical information with care
- Answered multi-phone lines.
- Tracked pathology results from the start of the sample collection through the completion of the treatment
- Explained skin conditions, skin cancers, and abnormalities in a clear and understanding matter
Front Desk Agent
Hilton Garden Inn Hotel
11.2020 - 05.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
Cashier/Waitress/Hostess
ND's Burgers
05.2020 - 07.2020
- Communicated with customers regarding orders as well as complaints
- Performed cleaning duties such as sweeping, mopping, sanitizing, washing dishes and other restaurant duties
- Prepared and ensured on the accuracy of the customers order
- Staying attentive to the needs of guests in the dining area.
Cashier/Waitress
DJ's Burgers
04.2020 - 07.2020
- Communicated with customers regarding orders as well as complaints
- Performed cleaning duties such as sweeping, mopping, washing dishes and other restaurant duties
- Prepared and ensured on the accuracy of the customers order
- Staying attentive to the needs of guests in the dining area.
Cashier/Waitress/Hostess
California Cheeseburgers
06.2017 - 08.2019
- Request and take customers orders, and compute bills using a cash register
- Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, washing dishes, and cleaning restrooms
- Communicated with customers regarding orders, comments, and complaints
- Staying attentive to the needs of guests in the dining area.
Education
Littlerock High School
Littlerock, CA06.2020
Skills
- Guest Relations
- Credit and Cash Payments
- Property Management Systems
- Attention to Detail
- Order Delivery Practices
- Excellent Communication
Additional Information
- Great Social Skills
- Detail Oriented
- Works Great Under Pressure
- Fast Learner
- Patient
References
- Anca Aghinitei, Embassy Suites, General Manager, (661) 266-3756
- Miriam Valerio, Embassy Suites, Front Office Manager (661) 478-9060
- Efrain David, Hilton Garden Inn, General Manager, (661) 998-2000
- Arlet Alvarez, Nd's Supervisor, (562) 419-0970
- Susan Sotelo, California Cheeseburgers, Restaurant Owner, (661) 236-3905
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent/Night Auditor
Embassy Suites By Hilton
11.2022 - 08.2023
Biopsy Bookkeeper
Skin And Cancer Institute
05.2022 - 09.2022
Front Desk Agent
Hilton Garden Inn Hotel
11.2020 - 05.2022
Cashier/Waitress/Hostess
ND's Burgers
05.2020 - 07.2020
Cashier/Waitress
DJ's Burgers
04.2020 - 07.2020
Cashier/Waitress/Hostess
California Cheeseburgers
06.2017 - 08.2019
Littlerock High School