Jasmin Dejesus
New York,NY
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Asian Community Care Manager
Manhattan
08.2022 - Current
- Developed comprehensive care plans tailored to individual patient needs and preferences.
- Facilitated communication between patients and healthcare providers to address concerns and improve outcomes.
- Implemented new electronic health record (EHR) systems, streamlining documentation and access to patient information.
- Explaining and ensuring the understanding of the health home program and core services to all members. Assist in obtaining the required documentation from members including enrollment consents and care plans signed by the individual or legal guardian as needed.
- Conduct member outreach and engagement activities linked to core services to assess ongoing needs, promote continuity of care and improve health outcomes.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Public Health Advisor II
NYC Health+Hospital
New York, NY
06.2020 - Current
- Conduct community outreach to locate persons diagnosed with Covid-19 and contacts who were not reached by telephone contact tracing efforts; perform case interviews using trauma-informed, culturally respectful approach to build trust
- Perform community-based assessments with cases and contacts and link clients to contact tracing case investigators or other community or city services providers; provide education and risk reduction information
- Follow approved scripts and protocols, provides client approved information about Covid-19 prevention and control, ensuring confidentiality through adherence to protocols and standard operating procedures
- Identify barriers to community engagement efforts and appropriately escalate issues to supervisor
- Collect/record information into data system; participate in meetings and case reviews to improve investigation outcomes
- Canvassing at various locations throughout the Five boroughs of NYC direct members of communities to testing and vaccines
Medical Assistant
Muhammad Naeem, PC
Yonkers, NY
01.2006 - 03.2020
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Coordinated patient scheduling, improving workflow efficiency and reducing wait times.
- Educated patients on medication management and treatment plans, enhancing compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Receptionist
Women’s HealthCare Center
Rego Park, NY
11.2004 - 01.2006
- Ensure accurate and thorough documentation and completion of all necessary paperwork
- Responsible for obtaining all prior authorizations for medical procedures and medications
- Processed patient intake forms and verified insurance information for accuracy.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associate of Science - Public Health
Bronx Community College
Certified Medical Assistant - undefined
Caliber Training Institute
Skills
- Knowledge of Microsoft Excel
- Patient Care
- Administrative support
- Leadership
- ER systems Medics, Medgen, Practice Fusion, Minivan, Redcap, Salesforce, Epic, Foothold, DHS
Timeline
Patient Care Coordinator
Asian Community Care Manager
08.2022 - Current
Public Health Advisor II
NYC Health+Hospital
06.2020 - Current
Medical Assistant
Muhammad Naeem, PC
01.2006 - 03.2020
Medical Receptionist
Women’s HealthCare Center
11.2004 - 01.2006
Certified Medical Assistant - undefined
Caliber Training Institute
Associate of Science - Public Health
Bronx Community College