Tiffany Burkey
Murrieta,CA
Summary
Detail-oriented Patient Care Coordinator with proficiency in insurance verification, appointment management, and referral coordination. Committed to enhancing patient experience through effective communication and technical skills.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Hematology/Oncology Consultants
09.2025 - Current
- Communicated effectively with patients and other medical professionals via telephone.
- Uploaded patient documents into the electronic medical record system.
- Received and routed care team messages and documents to appropriate staff.
Patient Access Specialist
Rancho Family Medical Group
04.2024 - 08.2025
- Managed appointments using electronic health record systems to manage patient flow.
- Answered incoming calls and routed messages from patients and other medical professionals.
- Reviewed provider schedules to ensure proper placement of patient appointments.
- Documented and verified patient insurance eligibility.
- Notified patients of their results after provider review.
Patient Scheduling Specialist
Scripps Health
04.2021 - 02.2024
- Coordinated patient appointment schedules across multiple departments to enhance accessibility.
- Managed and activated patient referrals to ensure proper care.
- Facilitated peer-to-peer discussions among providers.
- Submitted appeals to insurance companied for denied cases.
- Processed patient check-in and check-out, including copay collection and insurance verification.
Education
No Degree - General Studies
San Francisco State University
San Francisco, CASkills
- Insurance verification
- Appointment management
- Appointment scheduling
- Epic system
- Aria system
- ICD-9/10 knowledge
- Referral coordination
- Referral management
- Hospital/clinic billing
- CPT code knowledge
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Payment collection
- Interdepartmental collaboration
- Insurance verification
Timeline
Patient Care Coordinator
Hematology/Oncology Consultants
09.2025 - Current
Patient Access Specialist
Rancho Family Medical Group
04.2024 - 08.2025
Patient Scheduling Specialist
Scripps Health
04.2021 - 02.2024
No Degree - General Studies
San Francisco State University