Jasmin Flores-Flores
Charlotte,NC
Summary
Dynamic and dedicated professional with extensive experience at China Buffet Chinese Restaurant and Courtyard by Marriott. Proven expertise in cash handling and guest service, consistently enhancing customer satisfaction. Bilingual communicator skilled in POS system operation, fostering positive relationships and ensuring a welcoming atmosphere. Committed to maintaining high standards of cleanliness and organization.
Overview
5
5
years of professional experience
Work History
Restaurant Server
China Buffet Chinese Restaurant
Charlotte, NC
07.2021 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed table settings and maintained cleanliness throughout dining area during peak hours.
- Assisted in training new servers on menu items and restaurant procedures.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Monitored inventory levels, assisting in restocking supplies as needed.
- Processed customer transactions accurately using point-of-sale system.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
Barista
Courtyard by Marriott
Charlotte, NC
08.2024 - 05.2025
- Prepared and served coffee beverages to guests, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Operated espresso machine and other brewing equipment efficiently to fulfill customer orders.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Collaborated with team members to create a welcoming environment for guests during peak hours.
- Handled cash transactions accurately, ensuring correct payment processing and financial accountability.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Accounting
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
North Mecklenburg High School
Huntersville, NC06.2023
Skills
- Cash handling
- Guest service
- Organization
- Customer satisfaction
- POS system operation
- Bilingual
- Cleaning and sanitizing
- Safe food handling
- Memory retention
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Courtyard by Marriott
08.2024 - 05.2025
Restaurant Server
China Buffet Chinese Restaurant
07.2021 - Current
Accounting
Central Piedmont Community College
High School Diploma -
North Mecklenburg High School