MAURICE GRAHAM
Apopka,FL
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Reliable Server with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Olive Garden Restaurant
Orlando, FL
02.2024 - 03.2026
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Managed multiple tables efficiently while maintaining high customer satisfaction levels.
- Resolved guest complaints promptly, ensuring positive dining experiences and repeat visits.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Customer Service Representative
Optima Credit Solutions
Orlando, FL
05.2023 - 11.2023
- Called customers to collect payments on delinquent accounts. Collaborated with colleagues to develop strategies for resolving delinquent accounts in a timely manner. Addressed customers concerns in a timely manner, while providing appropriate solutions based on their individual needs.
Sales Associate
Walmart
Orlando, FL
09.2022 - 03.2023
- Greet customers & developed positive customer relations, offer assistance with helping to select and find products, addressed customers complaint promptly. Operate cash register and POS system to handle purchases, refund and exchange. Provide accurate information about products, prices and availability in person and over the phone. Keep a clean work environment.
Grill Cook
McDonalds
Orlando, FL
04.2021 - 06.2022
- Stored and rotated food for freshness and conducted regular inventories of food and supplies.
- Set up food plating line for efficient kitchen flow.
- Checked food for freshness and safety.
- Completed thorough list of opening and closing duties, keeping establishment ready for customer needs.
- Stocked kitchen prep stations with necessary supplies and food items.
- Cleaned food assembly stations by wiping and sanitizing surfaces.
Education
High School -
Ocoee High School
Ocoee, FLNo Degree - Liberal Arts And Sciences
Valencia College
Orlando, FL04-2022
Skills
- Customer service
- Inventory tracking
- Operate cash registers
- Teamwork
- Cash Handling
- Payment processing
- Guest relations
- Issue refunds
- Guest service
- Order taking
- Customer satisfaction
- Menu recommendations
- Cleaning and sanitizing
- Order accuracy
- Menu memorization
- Detail-oriented
- Table setting
- High volume dining
- Safe food handling
- Service prioritization
Timeline
Restaurant Server
Olive Garden Restaurant
02.2024 - 03.2026
Customer Service Representative
Optima Credit Solutions
05.2023 - 11.2023
Sales Associate
Walmart
09.2022 - 03.2023
Grill Cook
McDonalds
04.2021 - 06.2022
High School -
Ocoee High School
No Degree - Liberal Arts And Sciences
Valencia College