Jasmin Jean
Hollywood,FL
Summary
i am proactive and customer-focused, adept at multitasking and maintaining a calm demeanor under pressure, honed at Mai Kai and Perks Coffee House. Excelled in enhancing guest satisfaction and efficiently managing high-volume environments. Skilled in Microsoft Office and possessing strong phone etiquette, consistently improved service quality and operational efficiency.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Mai Kai
10.2024 - 01.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Barista
Perks Coffee House
11.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
GED - Basic Studies
Ged.com
Griffin, GA03.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Complex Problem-solving
- pos trained
- Sales and marketing
- Hardware diagnostics
- Typing speed
- Phone etiquette
- Goal oriented
- Appointment scheduling
- Billing management
- File maintenance
- Call handling
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Remote office availability
- Microsoft office
Languages
English
Native or Bilingual
creole
Native or Bilingual
Timeline
Restaurant Hostess
Mai Kai
10.2024 - 01.2025
Barista
Perks Coffee House
11.2023 - 02.2024
GED - Basic Studies
Ged.com
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