Jasmin Lara
Missouri City,Texas
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front and Back Desk Receptionist
ANF Collisions
Houston, TX
02.2022 - 08.2022
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Confirmed important personal and payment information for compliance with security and payment card industry standards. Increased sales by 10%
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered central telephone system and directed calls accordingly . Managed over 60 customer calls per day .
- Confirmed appointments, communicated with clients and updated client records.
Front Desk Receptionist
Bammel Dental
Houston, TX
09.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Managed over 75 customer calls per day .
- Checked patient insurance, demographic and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Receptionist
Julian's Furniture
Houston , Texas
01.2020 - 04.2020
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Answered over 55 large volume customer incoming calls daily to resolve customer issues and schedule appointments.
Assistant Store Manager
Journeys Shoe Store
Sugar Land, Texas
02.2016 - 09.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning. Increased sales by 20% .
Education
Associate of Science -
Houston Community College
Houston, TX07.2023
High School Diploma -
Texans Cann Academy
Houston , TX06.2020
Skills
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Call Answering and Routing
- Data Research and Analysis
- Multi-Line Telephone Skills
- Marketing and Promotions
- Management Training
- Hiring and Training
- Shift Schedules
- Delivery Coordination
- Operating Telephones
- Call Screening
Languages
Spanish
Native or Bilingual
Timeline
Front and Back Desk Receptionist
ANF Collisions
02.2022 - 08.2022
Front Desk Receptionist
Bammel Dental
09.2021 - 02.2022
Receptionist
Julian's Furniture
01.2020 - 04.2020
Assistant Store Manager
Journeys Shoe Store
02.2016 - 09.2019
Associate of Science -
Houston Community College
High School Diploma -
Texans Cann Academy
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