Verifies all patient demographic, insurance coverage, benefits, and authorization requirements for all services
PBX operator that answers telephone calls to offer office information, answer questions, direct calls to staff, and answering any emergency phones calls requiring special handling within the hospital
Maintain patient records and ensure compliance with HIPAA regulations.
Skillfully perform charge entry, accurately recording patient services and processing billing information in compliance with healthcare regulations.
Effectively communicate with patients, physicians, and insurance providers to solve billing inquires, discrepancies, and insurance authorization issues in a timely manner.
Patient Service Representative
Clear Lake Pediatrics
01.2023 - 06.2023
Welcoming patients and visitors by greeting patients and visitors, in person; answering and referring inquiries
Utilize electronic health record (EHR) systems to maintain patient records and schedule appointments.
Conducting thorough insurance verifications, ensuring active coverage information for patient prior to appointments and procedures.
Skillfully perform charge entry, accurately recording patient services and processing billing information in compliance with the healthcare regulations.
Effectively communicate with patients, physicians, and insurance providers to resolve billing inquires discrepancies, and insurance authorizations in a timely manner.
Very detailed-oriented,, with the ability to prioritize tasks and manage time efficiently and effectively in a fast paced environment.
Records File Clerk & Office Assistant
Chamberlain Hrdlicka
09.2016 - 08.2021
Update case status on iManage Records Manager System
Profile and Kwiktag Case File Documents
Create or update records with new files and information
Monitor inventory and location of files
File and retrieve documents for other personnel
File closing binders/ minute books into respective iManage folders
Opened non-billing matters for existing clients
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
Collected and coded various documents to prepare for filing, storage and processing.
Secretary Office Assistant
Memorial Hermann- Texas Medical Center
09.2015 - 05.2016
Worked closely with the management to prioritize business and information needs
Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies
Answered telephones and directed calls to appropriate staff
Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
Human Resources Intern
Exterran Corporation/ Exterran Energy Solutions LP
09.2014 - 05.2015
Copied and faxed important documents for personnel and organized files in appropriate locations
Worked closely with human resources to support employees management and organizational planning
Assisted with event planning, support and execution of virtual and in-person engagements.
Education
Certificate - Medical Coding
AAPC
11.2024
Skills
Proficient in healthcare administration software (EPIC and ECW)
Strong understanding of medical terminology and healthcare regulations
Detailed-oriented
Excellent time management and organizational skills
HIPAA compliance
Certification
Basic Life Support - American Heart Association
Timeline
Patient Registration Specialist I
UTMB Health - Clear Lake
06.2023 - Current
Patient Service Representative
Clear Lake Pediatrics
01.2023 - 06.2023
Records File Clerk & Office Assistant
Chamberlain Hrdlicka
09.2016 - 08.2021
Secretary Office Assistant
Memorial Hermann- Texas Medical Center
09.2015 - 05.2016
Human Resources Intern
Exterran Corporation/ Exterran Energy Solutions LP
Patient Registration Specialist at Children's Hospital of The King's DaughtersPatient Registration Specialist at Children's Hospital of The King's Daughters