Jasmin Lobaina
Lehigh Acres,FL
Summary
Experienced customer-oriented professional with strong multi-tasking skills and ability to efficiently prioritize tasks. Excellent communicator with multi-tasking abilities and phone handling skills.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
AVANA PLASTIC SURGERY
Miami Fl
02.2022 - 12.2023
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Taking ownership of customers issues and following problems through to resolution.
- Supervising day-to-day operations in the customer service department.
General Manager
MG COSMETIC CENTER
02.2018 - 01.2022
- Manage patient medical records, liaising with healthcare professionals and patients about treatment plans.
- Hiring new employees, creating work schedules, overseeing medical billing, drafting budgets, implementing policy changes
- Ordering medical equipment, leading staff meetings
Billing Department Representative
JOLIE PLASTIC SURGERY
01.2015 - 02.2018
- Sending invoices and account updates to clients receiving, sorting, and tracking incoming payments.
- Addressing and resolving client questions and issues relating to invoices
- Providing regular, accurate reports of billing data.
Education
High School Diploma - undefined
CHAMPAGNAT CATHOLIC SCHOOL
01.2013
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Problem-Solving
- Computer Literacy
- Fluent in English / Spanish
- Strong Communication
Languages
English Spanish
Native or Bilingual
Timeline
Customer Service Manager
AVANA PLASTIC SURGERY
02.2022 - 12.2023
General Manager
MG COSMETIC CENTER
02.2018 - 01.2022
Billing Department Representative
JOLIE PLASTIC SURGERY
01.2015 - 02.2018
High School Diploma - undefined
CHAMPAGNAT CATHOLIC SCHOOL