JASMIN L. TOWNSEND
Westampton,NJ
Summary
Compassionate healthcare professional with extensive experience in patient service and administrative support. Dedicated to creating a welcoming environment while ensuring accurate documentation and efficient appointment management. Committed to continuous learning and delivering high-quality, patient-centered care.
Overview
12
12
years of professional experience
Work History
Patient Care Representative
Virtua-Nephrology
05.2023 - 03.2026
- Delivered patient service and administrative support in specialty healthcare environment, ensuring smooth appointment scheduling and accurate patient information. Checked patients in for appointments, verified demographic and insurance information, collected copayments, and scheduled and coordinated patient appointments. Verified insurance coverage, confirmed demographic information, and gathered appointment reasons from patients before scheduled visits. Coordinated with medical assistants and clinical team members on prior authorizations for medications and imaging, enhancing patient care processes. Conducted patient chart audits to maintain accurate documentation and uphold quality care standards. Utilized Epic throughout employment for patient registration, scheduling, insurance verification, documentation, chart review, and appointment management.
Front Office Assistant
AFC Urgent Care
08.2021 - 05.2023
- Provided front-office and patient service support in a fast-paced urgent care environment. Managed appointment scheduling, patient registration, insurance eligibility verification, and demographic information. Assisted with clinical documentation, billing-related responsibilities, and electronic health record management. Communicated professionally with patients, healthcare providers, insurance companies, and other members of the healthcare team while maintaining confidentiality and providing excellent customer service.
Patient Service Representative
MedExpress Urgent Care
02.2014 - 01.2022
- Supported the Center Manager with daily administrative and front-office operations in a high-volume urgent care setting. Assisted with patient registration, scheduling, front-desk operations, and coordination of patient services. Participated in new-hire training. Experience communicating with patients, clinical staff, management, and other healthcare professionals.
Education
HS Diploma -
Lenape Regional High School
06-2010
Some College (No Degree) - Nursing
Rowan College Of Burlington County
Mt. Laurel NJ09-2026
Skills
- Patient registration
- Patient scheduling
- Appointment coordination
- Insurance verification
- EPIC software
- NaviNet
- HIPAA & Osha Knowledge
- Knowledge of Medical Terminology
- Strong Organizational Skills
- Professional Phone Etiquette
- Team collaboration
- Patient confidentiality
Timeline
Patient Care Representative
Virtua-Nephrology
05.2023 - 03.2026
Front Office Assistant
AFC Urgent Care
08.2021 - 05.2023
Patient Service Representative
MedExpress Urgent Care
02.2014 - 01.2022
HS Diploma -
Lenape Regional High School
Some College (No Degree) - Nursing
Rowan College Of Burlington County