Jasmin Martinez
Nampa,ID
Summary
Dedicated Patient Financial Services Representative at FMS Solutions, adept at enhancing patient satisfaction through effective communication and conflict resolution. Skilled in HIPAA compliance and insurance verification, I successfully negotiated flexible payment arrangements, ensuring a positive experience while maintaining strict adherence to industry regulations.
Helping patients with financial application questions and helping them.
Overview
2
2
years of professional experience
Work History
Patient Financial Services Representative
FMS Solutions
03.2023 - Current
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible payment arrangements that works for the patient
- Offering positive patient experience. Also addressing concerns and resolving issues related to billing or insurance coverage and helping resolve the problem
Education
High School Diploma - Na
Canyon Springs High School
Caldwell, ID11.2015
Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Insurance verification
- Medical terminology
- Conflict resolution
- Payment collection
- Teamwork
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Patient Financial Services Representative
FMS Solutions
03.2023 - Current
High School Diploma - Na
Canyon Springs High School
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