Jasmin Perez
Bronx,NY
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills, and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Parkchester Medical Center
Bronx, NY
12.2022 - 06.2024
- Warmly greeted and assisted an average of 30-40 patients daily upon their arrival for appointments
- Collaborated effectively with colleagues to resolve complex customer issues, showcasing teamwork and problem-solving capabilities
- Displayed excellent coordination abilities by scheduling and rescheduling appointment dates, ensuring optimal patient satisfaction
- Managed the patient schedules of 3-4 general practitioners and specialists on a daily basis, keeping the doctors on time
- Established smooth administrative operations by verifying patient insurance details, facilitating accurate billing processes.
Call Center Representative
Parkchester Medical Center
Bronx, NY
06.2021 - 12.2022
- Managed a high-volume call center, efficiently handling 90-100 inbound calls per day, while maintaining exceptional service quality
- Demonstrated strong organizational skills by scanning and systematically organizing documents, contributing to streamlined workflows
- Displayed excellent coordination abilities by scheduling and rescheduling appointment dates, ensuring optimal patient satisfaction
- Demonstrated linguistic proficiency by offering translation services for Spanish-speaking patients ensuring accurate information exchange
- Fostered a knowledgeable team by providing training to new employees, contributing to a skilled and efficient workforce.
Macy’s Sales Associate
Macy's
Bronx, NY
12.2020 - 02.2021
- Aided customers in making selections and finalizing sales in men’s, women’s, children’s/young adult’s and housewares departments
- Assisted in floor moves, merchandising, display maintenance, and housekeeping
- Processed cash, credit card, and check transactions and completed returns or exchanges at registers
- Assisted customers in placing and receiving pick up in store deliveries
- Responsibly opened and closed registers and deposited daily profits into the store bank
Education
High School Diploma -
Celia Cruz Bronx High School of Music
06.2020
Some College (No Degree) - Computer Graphics and Imaging
Lehman College of The City University of New York
The Bronx, NYSkills
- Bilingual (English, Spanish)
- Customer/Patient Relations
- Workflow delegation
- Google Suite
- Microsoft Office Suite
- Schedule management
- Call Routing
- Skilled in eClinicalWorks
Timeline
Front Desk Receptionist
Parkchester Medical Center
12.2022 - 06.2024
Call Center Representative
Parkchester Medical Center
06.2021 - 12.2022
Macy’s Sales Associate
Macy's
12.2020 - 02.2021
High School Diploma -
Celia Cruz Bronx High School of Music
Some College (No Degree) - Computer Graphics and Imaging
Lehman College of The City University of New York
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